About us

We are the providers of the award-winning service and develop innovative solutions to help our clients improve their customer service and performance, and employee satisfaction.

Who we are

We are the global leader in instant customer and employee satisfaction reporting with our innovative feedback smileys. We deliver our clients world-class service on time – without exceptions.

Our broad experience in both European and US markets has enabled us to gather an extensive worldwide market intelligence database. Thanks to our vast insight from various industries and several global industry leaders, we have a firm background to help you increase your customer and employee happiness.

Since 2009

We have been developing innovative solutions, services, and tools to improve customer and employee satisfaction since 2009.

117 countries

Our service is already being used in 117 countries.

4000 organizations

Our customer list includes more than 4000 leading retail and service chain organizations.

We are talking about

3 Steps to Win Back Unhappy Customers

June 7, 2017

Losing customers is always hard, but it doesn’t have to be the end of the story. While you may think you know why your customer left, it’s likely that you don’t actually know what’s wrong, and unless you really discover their reason for unhappiness may never be certain. Unfortunately, losing customers is all too easy if you don’t understand their needs or listen to their feedback.

Summer Months, July and August, Ranked Lowest in Passenger Satisfaction According to HappyOrNot Airport Study

June 15, 2017

HappyOrNot has announced it’s 2017 Air Transportation Benchmark Study detailing airport passenger satisfaction trends and key improvements airport authorities are making - especially in the peak summer travel season.

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