About us

We are the providers of the award-winning service and develop innovative solutions to help our clients improve their customer service and performance, and employee satisfaction.

Who we are

We are the global leader in instant customer and employee satisfaction reporting with our innovative feedback smileys. We deliver our clients world-class service on time – without exceptions.

Our broad experience in both European and US markets has enabled us to gather an extensive worldwide market intelligence database. Thanks to our vast insight from various industries and several global industry leaders, we have a firm background to help you increase your customer and employee happiness.

HappyOrNot Customer and Employee Satisfaction survey - Who we are

Since 2009

We have been developing innovative solutions, services, and tools to improve customer and employee satisfaction since 2009.

117 countries

Our service is already being used in 117 countries.

3000 organizations

Our customer list includes more than 3000 leading retail and service chain organizations.

We are talking about

One person filling in a feedback survey on their way out from a store

What is a Survey

February 24, 2020

Surveys are commonplace, and yet many businesses still forget to conduct them to obtain their own verified research. A survey can take many different formats and be used […]

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Closing the feedback loop with HappyOrNot Smiley Terminal on the image

Closing the Feedback Loop

February 21, 2020

Feedback is a great way to understand what your weaknesses and strengths are in a business. What many businesses don’t do, however, is close the feedback loop. This […]

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