About us

We are the providers of the award-winning service and develop innovative solutions to help our clients improve their customer service and performance, and employee satisfaction.

Who we are

We are the global leader in instant customer and employee satisfaction reporting with our innovative feedback smileys. We deliver our clients world-class service on time – without exceptions.

Our broad experience in both European and US markets has enabled us to gather an extensive worldwide market intelligence database. Thanks to our vast insight from various industries and several global industry leaders, we have a firm background to help you increase your customer and employee happiness.

Who we are

Since 2009

We have been developing innovative solutions, services, and tools to improve customer and employee satisfaction since 2009.

117 countries

Our service is already being used in 117 countries.

4000 organizations

Our customer list includes more than 4000 leading retail and service chain organizations.

We are talking about

Measuring Customer Experience in the Phygital Retail World

Measuring Customer Experience in the Phygital Retail World

September 19, 2018

by Stephanie Levy | HappyOrNot Today’s complete shopping journey no longer consists of only an in-store visit. The new phygital (a merge of physical and digital) world means that brands must offer a seamless, consistent, and excellent customer experience in all channels. Trade patterns have been changing very rapidly. Many have considered the end of […]

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Greater Columbus Convention Center Aims to Keep Guests Happy with HappyOrNot®

Greater Columbus Convention Center Aims to Keep Guests Happy with HappyOrNot®

September 13, 2018

More than half million HappyOrNot Smiley Terminal™ feedbacks collected in less than a year and the vast majority have been positive! West Palm Beach, FL and Columbus, OH: Enhancing guest experience is a top priority for the Greater Columbus Convention Center (GCCC) and installing the HappyOrNot service has helped the venue improve and retain high […]

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