About us

We are the providers of the award-winning service and develop innovative solutions to help our clients improve their customer service and performance, and employee satisfaction.

Who we are

We are the global leader in instant customer and employee satisfaction reporting with our innovative feedback smileys. We deliver our clients world-class service on time – without exceptions.

Our broad experience in both European and US markets has enabled us to gather an extensive worldwide market intelligence database. Thanks to our vast insight from various industries and several global industry leaders, we have a firm background to help you increase your customer and employee happiness.

HappyOrNot Customer and Employee Satisfaction survey - Who we are

Since 2009

We have been developing innovative solutions, services, and tools to improve customer and employee satisfaction since 2009.

117 countries

Our service is already being used in 117 countries.

3000 organizations

Our customer list includes more than 3000 leading retail and service chain organizations.

We are talking about

AboitizPower partners with HappyOrNot to digitally expand and streamline customer feedback

AboitizPower, one of Asia’s leading energy companies, has rolled out HappyOrNot’s world-famous feedback terminals in its utility service centers across the Philippines to improve its business using customer feedback, with digital feedback expansion on the horizon TAMPERE & […]

April 13, 2021

3 ways retailers can drive growth in 2021

As one of the most disrupted industries throughout the pandemic, retail businesses have been working hard to best serve customers while also complying with constantly changing restrictions. With […]

April 7, 2021

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