About us
We are the providers of the award-winning service and develop innovative solutions to help our clients improve their customer service and performance, and employee satisfaction.
Who we are
We are the global leader in instant customer and employee satisfaction reporting with our innovative feedback smileys. We deliver our clients world-class service on time – without exceptions.
Our broad experience in both European and US markets has enabled us to gather an extensive worldwide market intelligence database. Thanks to our vast insight from various industries and several global industry leaders, we have a firm background to help you increase your customer and employee happiness.
Since 2009
We have been developing innovative solutions, services, and tools to improve customer and employee satisfaction since 2009.
117 countries
Our service is already being used in 117 countries.
3000 organizations
Our customer list includes more than 3000 leading retail and service chain organizations.
We are talking about
Forbes: Sayonara Silos – Don’t Neglect Cross-Team Collaboration
April 1, 2020
By Heikki Väänänen, CEO & Founder | HappyOrNot My latest Forbes article sees me musing over employee communication and the need for cross-team collaboration. As businesses, it’s often our […]
How to use real-time customer feedback to improve the online shopping experience
March 30, 2020
Discover how eCommerce and digital services businesses can measure and improve the online experience with real-time customer experience insights.