About us

We are the providers of the award-winning service and develop innovative solutions to help our clients improve their customer service and performance, and employee satisfaction.

Who we are

We are the global leader in instant customer and employee satisfaction reporting with our innovative feedback smileys. We deliver our clients world-class service on time – without exceptions.

Our broad experience in both European and US markets has enabled us to gather an extensive worldwide market intelligence database. Thanks to our vast insight from various industries and several global industry leaders, we have a firm background to help you increase your customer and employee happiness.

Since 2009

We have been developing innovative solutions, services, and tools to improve customer and employee satisfaction since 2009.

117 countries

Our service is already being used in 117 countries.

3000 organizations

Our customer list includes more than 3000 leading retail and service chain organizations.

We are talking about

The Ultimate Retailer’s Checklist: 5 Secrets to Happier customers

January 10, 2019

By HappyOrNot Are your customers happy? If you don’t know how your customers feel about your store and service, it’s nearly impossible to improve their shopping experience. In […]

EuroCIS 2019 | 19. – 21.2.2019

January 21, 2019

Meet HappyOrNot at EuroCIS, Düsseldorf, Germany on February 19-21, Hall 9, booth E34. EuroCIS, the Leading Trade Fair for Retail Technology, is an annual, targeted exhibition and forum where leading […]

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