About us

We are the providers of the award-winning service and develop innovative solutions to help our clients improve their customer service and performance, and employee satisfaction.

Who we are

We are the global leader in instant customer and employee satisfaction reporting with our innovative feedback smileys. We deliver our clients world-class service on time – without exceptions.

Our broad experience in both European and US markets has enabled us to gather an extensive worldwide market intelligence database. Thanks to our vast insight from various industries and several global industry leaders, we have a firm background to help you increase your customer and employee happiness.

Since 2009

We have been developing innovative solutions, services, and tools to improve customer and employee satisfaction since 2009.

117 countries

Our service is already being used in 117 countries.

4000 organizations

Our customer list includes more than 4000 leading retail and service chain organizations.

We are talking about

3 Reasons Why Happy Employees Make Happy Customers

August 2, 2017

We’ve all been there at some point in our lives – working in a job that drained your motivation and was a complete struggle just to get through the day. The cause may have been the work environment, the tools (or lack thereof) to do your job, poor training, or no recognition by your manager. Whatever the reasons, you were unhappy, disengaged, and knew that you needed to leave.

CASE ARTICLE: Desert Oasis Healthcare – Using Patients’ Perceptions to Improve Services and Star Rating

July 19, 2017

The US healthcare delivery system is going through a major transition from a volume-based enterprise to one that measures value, quality, and patient satisfaction. With this shift, healthcare providers must focus on quality measures, continuous quality improvement, and the financial rewards for their improvement efforts. So why is improving patient satisfaction important? In addition to […]

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