About us

We are the providers of the award-winning service and develop innovative solutions to help our clients improve their customer service and performance, and employee satisfaction.

Who we are

We are the global leader in instant customer and employee satisfaction reporting with our innovative feedback smileys. We deliver our clients world-class service on time – without exceptions.

Our broad experience in both European and US markets has enabled us to gather an extensive worldwide market intelligence database. Thanks to our vast insight from various industries and several global industry leaders, we have a firm background to help you increase your customer and employee happiness.

HappyOrNot Customer and Employee Satisfaction survey - Who we are

Since 2009

We have been developing innovative solutions, services, and tools to improve customer and employee satisfaction since 2009.

117 countries

Our service is already being used in 117 countries.

3000 organizations

Our customer list includes more than 3000 leading retail and service chain organizations.

We are talking about

Forbes: A Pragmatic Approach Is The Key To Successful Growth Hacking

Heikki Väänänen | Founder, Exec. VP of Growth In my latest Forbes article, I discuss organizational growth (specifically growth hacking) and how businesses looking to grow must utilize […]

July 7, 2021

Smiley Digital pop-up on mobile phone PR

Smiley Digital surveys: Keep customers on their journey with you

People are usually asked to fill in surveys after their experiences, sometimes immediately, yet in many cases still much too long after. We know, that capturing their emotion as close to the moment of experience as possible provides more accurate […]

July 5, 2021

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