About us

We are the providers of the award-winning service and develop innovative solutions to help our clients improve their customer service and performance, and employee satisfaction.

Who we are

We are the global leader in instant customer and employee satisfaction reporting with our innovative feedback smileys. We deliver our clients world-class service on time – without exceptions.

Our broad experience in both European and US markets has enabled us to gather an extensive worldwide market intelligence database. Thanks to our vast insight from various industries and several global industry leaders, we have a firm background to help you increase your customer and employee happiness.

Who we are

Since 2009

We have been developing innovative solutions, services, and tools to improve customer and employee satisfaction since 2009.

117 countries

Our service is already being used in 117 countries.

4000 organizations

Our customer list includes more than 4000 leading retail and service chain organizations.

We are talking about

The Key to Achieve Your CX Goals: Engage Your Entire Retail Team

The Key to Achieve Your CX Goals: Engage Your Entire Retail Team

November 28, 2018

by HappyOrNot As head of retail, improving your company’s CX is your top priority. Today’s consumers have high expectations for the in-store experience. But like you, they’re busy and rarely willing to spend their personal time completing lengthy surveys and answering interview questions once they’ve left your stores. On top of collecting meaningful feedback, you […]

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HappyOrNot Quantifies the Happiness of Black Friday Shoppers, Based on Over 1.4 Million Data Points

HappyOrNot Quantifies the Happiness of Black Friday Shoppers, Based on Over 1.4 Million Data Points

November 21, 2018

Does a bargain on a flat-screen television bring happiness? Customer feedback data suggests not. Black Friday shoppers in the US and UK are increasingly dissatisfied by the customer experience, despite Black Friday consumer happiness rising globally year-on-year during the peak retail celebration, according to data from the leading customer feedback solution, HappyOrNot (happy-or-not.com). The Finnish […]

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