About us

We are the providers of the award-winning service and develop innovative solutions to help our clients improve their customer service and performance, and employee satisfaction.

Who we are

We are the global leader in instant customer and employee satisfaction reporting with our innovative feedback smileys. We deliver our clients world-class service on time – without exceptions.

Our broad experience in both European and US markets has enabled us to gather an extensive worldwide market intelligence database. Thanks to our vast insight from various industries and several global industry leaders, we have a firm background to help you increase your customer and employee happiness.

HappyOrNot Customer and Employee Satisfaction survey - Who we are

Since 2009

We have been developing innovative solutions, services, and tools to improve customer and employee satisfaction since 2009.

117 countries

Our service is already being used in 117 countries.

3000 organizations

Our customer list includes more than 3000 leading retail and service chain organizations.

We are talking about

Forbes: Want to become a more complete leader? Join another company’s board

May 21, 2019

I sit, and have sat on, multiple boards throughout my career. For me, these positions open up whole new worlds as they enable me to encounter, first hand, the way that other entrepreneurs work, and...

Forbes: Broaden your leadership horizons by working in another country

April 25, 2019

In 2016 I booked a one-way ticket to Florida, leaving my hometown of Tampere, Finland, behind. Rather than being the beginning of a sunny vacation, I spent 15 months building our US team.

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