About us
We are the providers of the award-winning service and develop innovative solutions to help our clients improve their customer service and performance, and employee satisfaction.
Who we are
We are the global leader in instant customer and employee satisfaction reporting with our innovative feedback smileys. We deliver our clients world-class service on time – without exceptions.
Our broad experience in both European and US markets has enabled us to gather an extensive worldwide market intelligence database. Thanks to our vast insight from various industries and several global industry leaders, we have a firm background to help you increase your customer and employee happiness.
Since 2009
We have been developing innovative solutions, services, and tools to improve customer and employee satisfaction since 2009.
117 countries
Our service is already being used in 117 countries.
4000 organizations
Our customer list includes more than 4000 leading retail and service chain organizations.
We are talking about
Measuring Customer Experience in the Phygital Retail World
September 19, 2018
by Stephanie Levy | HappyOrNot Today’s complete shopping journey no longer consists of only an in-store visit. The new phygital (a merge of physical and digital) world means that brands must offer a seamless, consistent, and excellent customer experience in all channels. Trade patterns have been changing very rapidly. Many have considered the end of […]
Greater Columbus Convention Center Aims to Keep Guests Happy with HappyOrNot®
September 13, 2018
More than half million HappyOrNot Smiley Terminal™ feedbacks collected in less than a year and the vast majority have been positive! West Palm Beach, FL and Columbus, OH: Enhancing guest experience is a top priority for the Greater Columbus Convention Center (GCCC) and installing the HappyOrNot service has helped the venue improve and retain high […]
New blog: Measuring CX in the Phygital Retail World What IS phygital, you may ask? It's the blend of the physical and digital experience. Read on to find out why in this new phygital world, measuring CX is more important than ever! https://bit.ly/2xtiSya
https://www.happy-or-not.com/en/2018/09/measuring-customer-experience-in-the-phygital-retail-world/
#CX Golden Rule: Treat your customers how you would wish to be treated as a #customer. Read from #HappyOrNot blog.… twitter.com/i/web/status/1… Retweeted by HappyOrNot Ltd.
We’re delighted to see @happyornotcom included in @WiredUK's list of hottest companies. An example of world-beating… twitter.com/i/web/status/1… Retweeted by HappyOrNot Ltd.