About us

We are the providers of the award-winning service and develop innovative solutions to help our clients improve their customer service and performance, and employee satisfaction.

Who we are

We are the global leader in instant customer and employee satisfaction reporting with our innovative feedback smileys. We deliver our clients world-class service on time – without exceptions.

Our broad experience in both European and US markets has enabled us to gather an extensive worldwide market intelligence database. Thanks to our vast insight from various industries and several global industry leaders, we have a firm background to help you increase your customer and employee happiness.

Since 2009

We have been developing innovative solutions, services, and tools to improve customer and employee satisfaction since 2009.

117 countries

Our service is already being used in 117 countries.

4000 organizations

Our customer list includes more than 4000 leading retail and service chain organizations.

We are talking about

15 Retail Influencers You Need To Follow

November 14, 2018

Staying on top of today’s ever-evolving retail market can be exhausting and overwhelming. How can you understand and meet your customers’ needs when they always seem to be changing? When it comes to keeping up with the changing retail landscape, Twitter is a prime place to stay informed. But to make the most of this […]

Credit Unions Opt for Colorful Artwork for their HappyOrNot Member Satisfaction Terminals

November 9, 2018

Credit unions across North America are opting for the custom branding option that HappyOrNot is offering with their new Touch terminals, and the results are an array of innovative, colorful displays for branch visitors to enjoy. Andover, MA — The new 3-tier, tablet-based Touch model also provides comprehensive member feedback capabilities. After responding to […]

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