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Improve Your Business With Measurable Data

Achieve continuous improvement of your customer & employee experiences with HappyOrNot

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Your Ultimate Feedback Solution

The globally-recognized and trusted 4 Smileys capture the satisfaction levels of your customer and employee experience in just seconds. The Smiley feedback solution makes collecting and analyzing feedback so easy, you save time and energy to focus on making measurable and successful improvements.

Smiley Terminal - collect maximum feedback in high traffic areas

The “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and approachability.

Capture your customers’ perceptions of your service performance at the exact time and point-of-experience.

  • Ready to use in minutes
  • Completely wireless
  • Zero energy consumption

Smiley Touch - discover the root cause of your customers' dissatisfaction

The stylish, touchscreen Smileys are the easiest and most effective way to discover the reason behind your customers’ dissatisfaction.

Follow-up selection and open feedback options help you find out exactly what elements of your service are causing dissatisfaction so you can make improvements, quickly.

The Smiley Wall terminal is the ultimate “place anywhere, space saver“

Smiley Wall - Precision placement

The Smiley Wall terminal is the ultimate “place anywhere, space saver”. Compact and completely wireless, its peel-and-stick functionality enables you to place it exactly where it is needed most and best fits your business environment.

  • All-in-one
  • Peel-and-stick
  • Accesibility

Smiley Digital™ - cover your online services and user experience

Measure the user experience of your online services with the perfect addition for collecting online customer feedback.

Smiley Digital™ panels on your webpage capture the user experiences quickly and with ease.

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Track and Manage Your Performance

The included Web-based Reporting Service helps you track and manage your performance by transforming your feedback into data analytics that are clear and actionable.

Intuitive charts and graphs help you pinpoint issues and uncover causes, and trending data makes measuring and validating your improvement actions effortless.

Quick View - see your status at a glance

Quick View gives you an instant overview of your key performance results summarized in easy-to-understand, informative widgets. It helps you focus on the most important information, and save time getting it.

Immediate access to your key performance status means you can make necessary improvement decisions faster and more effectively.

Analytics – dig deeper into your results

Analytics displays your feedback results in interactive charts and graphs, enabling you to research long-term trends and pinpoint exact times and places of service decline.

Drill down functionality and data exporting gives you full control to analyze your past and current performance results, so you can make more informed improvement decisions for the future success of your business.

The Benefits For Your Industry

Satisfied customers:
  • Spend more during each visit
  • Visit more often, and are more loyal
  • Recommend your brand
Improved Experiences:
  • Increases Global Ranking
  • Attracts new travelers and passengers
  • Improves image and reputation
Better performance:
  • Improves brand image and service reputation
  • Increases referrals
  • Strengthens competitiveness
Quality care:
  • Improves image
  • Attracts new professionals
  • Increases recommendations
Human Resources
Happier employees:
  • Improves productivity
  • Increases motivation and well-being
  • Reduces absences and turnover

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