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Webinar: New Technology and the Customer Experience

Tuesday, January 29, 2019 at 1pm EST | Register Today

Nearly 81% of consumers aren’t happy with their healthcare experience.  

Consumers demand the same responsiveness and convenience from healthcare providers they expect from other types of service providers.  And today, patient satisfaction means more than just providing clinical excellence. Other factors like communication, staff attentiveness, empathy and reduced wait times are critical to retaining patients and growing revenues.

During this informative webinar, Alverno Laboratories will share their approach to driving continual patient experience improvements through multiple patient service locations.

Speaking on behalf of Alverno will be:

Sam Terese, CEO

Abdel Abdelhadi, Lab Director

Susan Kretz, POCT Manager

The team will be revealing insightful “how-to’s” on:

  • Finding the right Patient Experience tools that work for you
  • Considering diversity in your Patient Population, Staff and Committee Membership
  • Engaging Employees, and increasing Patient Engagement as a result
  • Making every Experience count…

Register to reserve your spot. A recording will be made available to those who register.

new technology and the customer experience webinar, happyornot, healthcare webinar, patient experience

Sources: Accenture; Prophet

  • Healthcare