
Hannam Fertility Centre launched the HappyOrNot service in their clinic in March 2017 to measure both their customer and employee satisfaction.
Patient feedback of questions like “how did we do today?” and “were you treated with kindness and respect?” help Hannam to achieve their ultimate goal of ensuring satisfaction levels that will make their patients want to refer their clinic to friends and family.
Every month, Hannam Fertility Centre collects over 1,500 feedbacks from patients visiting their clinic. With the trending response data, Hannam can see exactly how their patients feel about the services provided throughout the day, helping them to spot times when more red feedback has been given.