Happier customers motivate employees
“First, we concentrated on the food and the main course, and once we started to see progress in the results we noticed a similar positive effect on our staff!” says Sami Eriksson, Head Chef at ISS.
“The improved customer satisfaction results were motivating our staff who were in turn striving to provide even better customer service. I can clearly see that our staff has received a strong sense of professional pride because of HappyOrNot and that’s a great feeling!”
ISS’s customers see the business impacts
ISS has been providing catering services for insurance company LähiTapiola HQ in Espoo since September 2014. When ISS implemented HappyOrNot in March 2015, Lähitapiola immediately noticed the impact.
“Satisfaction will consist of many things: food, waiting times, service. And HappyOrNot can measure our overall experience by asking one simple question about our satisfaction with ISS’s services,” says Timo Kopio, Departmental Head of LähiTapiola.
“It is important to offer food that is both healthy for our clients and at the lowest material costs to us without compromising on quality,” says Anssi Kuosmanen, LähiTapiola Account Director at ISS. “This ensures that our customers are happy with our catering services every day, and gives us the confidence in keeping long-term relationships with our customer.”