Turn your retail customers into brand advocates.
Growing your retail business involves more than getting new shoppers through your door. You need to give your existing customers an in-store experience that will surprise, delight, and engage them, especially since these existing customers spend 67% more on average than those who are new to your business (Inc.).
This checklist outlines a repeatable process to improve your customer happiness:
- Collect real-time customer feedback at every stage of the customer journey
- Make changes to your retail stores based on factual data
- Improve your retail business and keep customers coming back