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" Elkjøp can see that there is a close correlation between increased customer satisfaction and increased conversion rate, this proves that working with customer centrism is a major factor in increasing bottom line results. "
Magnus Feldt, Head of People Development, Elkjøp, a division of Dixons Carphone
“ We have been using HappyOrNot since 2009, and implemented it as a KPI in our operations in 2010. Today, HappyOrNot is a standard part of our restaurant concept. It is a win-win for all involved – we can ensure the quality required by quality standards, our operators have a state-of-the-art tool and motivator to help them exceed their targets and gain rewards, and our lunch customers have a convenient way to give feedback and see the results via the customer interaction report. ”
Laura Krusius, Head of Frontline Services, Technopolis, Plc.
" We needed a quick and simple method to understand our passengers’ feedback on a day-to-day basis, allowing us to understand their perception of the security process with a voluntary process, and building a clear picture over time of changing trends in passenger feedback. ”
Kevin Rendle, Head of Operative Systems, Heathrow BAA
“ Ochsner owns and manages ten hospitals and over forty clinics across the state of Louisiana. We chose the HappyOrNot application because it’s an easy-to-use technology, particularly for our elderly demographic, and it’s less intimidating than traditional online survey methods. We have found out that the technology is beneficial to both our patients and our employees. ”
Sharon Clark, Director of Retail Services, Ochsner Health System
" HappyOrNot helps us to keep DHL as one of the top employers across the world. "
Mel Pearce, Pulse Lead, Digital Solutions, Specialist Services, DHL Supply Chain
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