Improve Your Business with Customer Feedback

One complete solution

Our Smiley feedback solution makes capturing and analyzing feedback so easy, you save time and energy to focus on making measurable and successful improvements.

Feedback Collecting Smileys

Approachable, anonymous, and easy-to-use, our Smileys help you listen to your customers and employees in all business environments.

HappyOrNot Smiley Terminal- front view - customer satisfaction measurement kiosk

Smiley Terminal™

Collects maximum customer feedback in high traffic areas

HappyOrNot Smiley Touch - front view - customer satisfaction measurement tablet

Smiley Touch™

Discover the root cause of your customers’ dissatisfaction

HappyOrNot Web Smileys - Online feedback

Web Smileys™

Cover your online presence to measure user experience

Product availability may vary by market. Please contact us for details.

Intelligent Data Analytics

Track your performance

Our web-based Reporting Service helps you track and manage your performance by transforming your feedback into data analytics that are clear and actionable.

Intuitive charts and graphs help you pinpoint issues and uncover causes, and trending data makes measuring and validating your improvement actions effortless.

Quick View – your status at a glance

Quick View gives you an instant overview of your key performance results summarized in easy-to-understand, informative widgets. Quick View helps you focus on the most important information, and save time getting it.

With immediate access to your key performance status, you can make necessary improvement decisions faster and more effectively.

HappyOrNot Reporting Service - Key Findings widget

Key Findings

Shows the status of key service performance data, at a glance, over a selected period.

HappyOrNot Reporting Service - Overall Distribution widget

Overall Distribution

Displays the amount of happy and unhappy customers, to show how much room for improvement is possible.

HappyOrNot Reporting Service - Development widget

Development

Visualizes the performance development, as the Happy Index or Negative Percentage, from a selected period to date.

Analytics – digging deeper into your results

Analytics offers your feedback results in interactive charts and graphs, enabling you to research long-term trends and pinpoint exact times and places of service decline.

The drill down functionality and data exporting gives you full control to analyze your past and current performance results, so you can make more informed improvement decisions for the future success of your business.

HappyOrNot Reporting Service - Total Results widget

Total Results

Visualizes the percentage and total amount of responses, to give an immediate overview of participation and performance.

HappyOrNot Berichtsservice – Vergleich-Widget

Comparison

Displays the results of all locations, from top to bottom performers based on the Happy Index, to show locations needing most support.

HappyOrNot Reporting Service - Hourly Distribution widget

Hourly Distribution

Shows the amount of feedback and Happy Index, for every open hour of operations, to easily spot low performing hours.