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See the whole truth of customer satisfaction

You are serving your customers both on-site and online – now tap into customer satisfaction everywhere using Smiley Digital. Understand their needs across all touchpoints before, during and after purchase, with no more blind spots. Get the insights you need to offer your customers the same great experience in both physical and digital channels.

What our Customers say

Services granted based on need & satisfaction

“Feedback received from Smiley Digital, indicating satisfaction and usage of services, provided a key data point that assisted in securing additional grants for our food pantry to better support NLU students impacted by food insecurity.”

Danielle Laban, Ed.D.
National Louis University
Assistant Dean of Students & Title IX Coordinator
Division of Student Affairs

Consistently offering the best service

“A leading wholesaler has consistently maintained top customer satisfaction scores by adding Smiley Digital. The solution has allowed them to identify points of service where they are strong and as well as some areas for improvement. Quickly discovering the pain points helps to reinforce quality service delivery.”

Wholesale / US

Get customer feedback anywhere for a seamless experience

Why should you add Smiley Digital on top of Smiley Touch or Terminal?
Take a look at the benefits in a nutshell.

Time to go omnichannel – get a 360° view of your customer experience

65%

of consumers do online product
research before entering a store

Source: Retail Dive

56%

of in-store sales are influenced
by digital interactions

Source: Deloitte

61%

of consumers would rather buy from
brands that have physical locations than
ones that have only web stores

Source: Google

Are you sure your digital service lives up to the physical?

To know, you need to measure both digital and physical experiences. And by adding Smiley Digital, you can…

Get continuous feedback from all touchpoints both on-site and online

Use common tools and KPIs to measure customer satisfaction and understand the differences between physical and digital channels

Get clear insights for improving customer experience and your operational efficiency in all channels

Why add Smiley Digital
for Retail?

  • Capture customer satisfaction in all channels at any
    time before, during and after purchase
  • Understand customer behavior and differences in
    their experience between various channels
  • Get actionable insights and data to justify changes
    in your online and brick-and-mortar operations
  • Take action to improve customer experience and
    build loyalty

Why add Smiley Digital
for Healthcare?

  • Listen to your patients in all the right channels
    across the whole patient journey
  • Get instant feedback from all touchpoints on-site
    and online
  • Understand where your online and on-site can
    be improved
  • Act on insights to continuously improve patient
    experience and loyalty

How would it work for you?

 

Smiley Digital is the perfect companion to your Smiley Touch or Smiley Terminal product. Expand your customer insight solution to cover your whole omnichannel experience – get a clear view into all the results across physical and digital channels.
 

Interested? Get a quote for adding Smiley Digital.

Use Smiley Digital to improve your
operations across the board

Get a Quote

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