Category: Retail

Retail CX benchmarks by sector: how does your industry stack up?

MacQuarries Pharmasave boosts satisfaction and service consistency with real-time feedback

When are customers happiest? Uncover the timing trends shaping retail CX

Retail benchmarks 2025: what leaders are doing differently

Introducing the 2025 Retail CX Insights Report: 57 million customer feedback responses

Lidl Finland collects 13 million insights in one year, driving customer satisfaction to new heights

Customer experience

Building strong customer relationships with feedback analytics

Jono & Johno boosts customer satisfaction by 10% with real-time feedback solution

Customer experience

Announcing our first retail report: Retail’s Biggest CX Trends in 2024

How to increase customer loyalty in retail

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