HappyOrNot (www.happy-or-not.com), the recognized market leader in instant data feedback management systems, is today announcing its latest partnership with CVM Pawnshop and Money Changer Corp. With 100+ branches in the Philippines, CVM Pawnshop and Money Changer Corp. has established itself as a top player in the industry in terms of accepting gadgets [i.e. mobile phones, tablets, laptops and PCs] as collateral while delivering on its service slogan “Masarap Kausap.”
CVM Pawnshop and Money Changer Corp. is currently using the HappyOrNot Smiley Terminal™ across five (5) different locations to provide actionable insights into customer experience. The real-time data collected will help the CVM Pawnshop and Money Changer Corp. Management and Customer Service staff to identify potentially urgent issues, provide minute-by-minute happiness breakdowns, and illustrate highest and lowest satisfaction levels.
CVM Pawnshop and Money Changer Corp. will also be using HappyOrNot’s Reporting App, joining other global Banking sector companies and organizations such as the NRF, Levi’s Strauss Stadium (home of the San Francisco 49ers), and Microsoft to monitor and view analytic data continuously on mobile devices.
“Here at CVM Pawnshop and Money Changer, excellence in customer service is our only passion. Our partnership with HappyOrNot through HappyOrNot partner, G.U.L.F. Trading Wireless Solutions Corp., is a reflection of our “Masarap Kausap” [nice to talk to] commitment to provide the best products and experience we can offer to our dear customers. It is an invaluable tool in our journey to be the leading Gadget Pawnshop in the country,” Ronald B. Salazar, CVMPMCC President says.
“We are committed to our C-U-S-T-O-M-E-R-S. For us at CVM Pawnshop and Money Changer, Customers stands for Credibility, Unforgettable experience in every contact, Sustainability through profitable growth, Truthfulness, One team, one dream, Masarap Kausap, Eagerness for continuous learning, Responsibility to our community and Servant leaders. Therefore real-time feedback from our customers, delivered via HappyOrNot solution, is really valuable for us.” Ronald B. Salazar, CVMPMCC President continues.
For more information:
GM/Regional Sales Director
Asia Pacific & Japan
Gerry. S. Urbina, Jr.
G.U.L.F. Trading Wireless Solutions Corp.
About CVM Pawnshop and Money Changer Corp
CVM Pawnshop and Money Changer Corporation started its operations on January 16, 2005 with the opening of its first branch at Rosario, Pasig City. A few days later, another branch was inaugurated at the New Taytay Public Market where the principal office of the corporation was formerly located. Today, with over 100+ branches, CVM Pawnshop and Money Changer Corp. is known for being the top player in the industry in terms of accepting gadgets as collateral while delivering its “Masarap Kausap” brand of service. As they pursue to expand their reach nationwide, the company continues to be passionate in delivering the Best Customer Experience for their customers who are delighted in their convenient, safe and solutions providing products and services.
HappyOrNot® helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has over 3,000 clients in 134 countries and 1 Million impressions collected daily. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.