How do your customers experience your brand?
Did you know that 70% of buying experiences are based on how the customer feels they are being treated? And if their experience is bad, 91% simply leave and never come back. Retailers need to be aware of how consumers experience their brand before its too late.
Watch our latest webinar with exclusive insights on how retailers can boost customer loyalty (and basket size!) by focusing on the customer experience.
- Addressing the e-commerce era
How to differentiate your stores from the competition
- The psychology of customer interaction
How to grab the opportunity to offer positive emotions over a bad experience
- The omni-channel approach
Understanding how your customers make purchasing decisions
Bonus: Learn how the San Francisco 49ers achieved a 98.99% customer retention rate with real-time experience management