Rethinking Retail: How to put customers at the heart of your strategy
91% of customers leave and never come back if they receive a negative experience. Retailers need to be aware of how consumers experience their brand before it’s too late.
In this session, we offer exclusive insights on how retailers can boost customer loyalty (and basket size!) by focusing on customer experience.
- Addressing the e-commerce era
How to differentiate your stores from the competition
- The psychology of customer interaction
How to grab the opportunity to offer positive emotions over a bad experience
- The omnichannel approach
Understanding how your customers make purchasing decisions
Bonus: How San Francisco 49ers achieved a 98.99% customer retention rate with a real-time customer feedback solution.