How do your customers experience your brand?
70% of buying experiences are based on how the customer feels they are being treated. If their experience is bad, 91% simply leave and never come back. Retailers need to be aware of how consumers experience their brand before its too late.
In this session, we offer exclusive insights on how retailers can boost customer loyalty (and basket size!) by focusing on their customer experience.
– Addressing the e-commerce era
How to differentiate your stores from the competition
– The psychology of customer interaction
How to grab the opportunity to offer positive emotions over a bad experience
– The omnichannel approach
Understanding how your customers make purchasing decisions
Bonus: Learn how the San Francisco 49ers achieved a 98.99% customer retention rate with real-time experience management