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Rethinking Retail: How to put customers at the heart of your strategy

Putting your customer's experience as a priority can actually boost customer loyalty and increase their overall spending.

91% of your customers may never return

And that’s after just one negative experience. As a retailer, you must be aware of how customers perceive and experience your brand before that happens.

Differentiate your stores from the competition

Deliver positive emotions

Understand how your customers make purchasing decisions

Bonus: How San Francisco 49ers achieved a 98.99% customer retention rate with a real-time customer feedback solution.

Our speakers

Umesh Johari

Director, Business Strategy & Analytics

San Francisco 49ers

Martin Lucas


Gap in the Matrix

Sandra Thompson

Consultant, Trainer and Coach

Exceed all Expectations

Access the on-demand recording now!

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Transform your business with real-time customer insights.