91% of your customers may never return
And that’s after just one negative experience. As a retailer, you must be aware of how customers perceive and experience your brand before that happens.
Differentiate your stores from the competition
Deliver positive emotions
Understand how your customers make purchasing decisions
Bonus: How San Francisco 49ers achieved a 98.99% customer retention rate with a real-time customer feedback solution.
Director, Business Strategy & Analytics
San Francisco 49ers
Gap in the Matrix
Consultant, Trainer and Coach
Exceed all Expectations
UK Country Marketing Manager & Global Channel Marketing Manager