High Satisfaction Ratings and Store Rewards
The ability to deploy quick corrective actions helps Mr. Greek maintain a customer satisfaction rating between 90%-95%. The owner also understands the value of employee engagement, and so employees of high performing stores are rewarded with special prizes.
How HappyOrNot has helped Mr. Greek make each customer experience pleasant and memorable:
Putting Customer Satisfaction on the Menu at Mr. Greek Restaurants
Mr. Greek has 22 franchise locations, mostly across southern Ontario. They are the largest and fastest growing Greek Mediterranean restaurant franchise in North America.
Mr. Greek is committed to providing their guests with the best possible experience. To ensure their mission and keep the promise to their customers, the company launched the HappyOrNot service in 2015 to monitor customer satisfaction every hour of the day and make necessary improvements in a timely manner.
“Transformed the Way We Do Business”
“Using HappyOrNot has transformed the way we do business and provide customer service,” says Jaymeen Patel, General Manager, Mr. Greek.
Continuous Reporting Highlighted Needs in Work Shift Management
The owner and all store managers closely follow the HappyOrNot reporting data on a daily, weekly, and monthly basis. The continuous feedback data insights helped management identify when shifts in customer satisfaction were recurring.
This resulted in the introduction of several operational improvements, such as initiating overlapping work schedules and ensuring that more experienced staff are on shift with newer employees to support the transfer of expertise and best practices, and ensure high customer satisfaction standards.
About Mr. Greek
Mr. Greek is the largest and fastest growing Greek Mediterranean restaurant franchise in North America. Starting as a family restaurant in Toronto, Canada in, 1988, Mr. Greek aims to make every day a culinary celebration of health and well being with their authentic Mediterranean Cuisine.