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Customer experience

Podcast: A Frontline Data Revolution

Ville Levaniemi joins Shawn Nason on The Combustion Chronicles to discuss how data can positively disrupt an organization to bring companies, employees, and customers closer together.  


The Combustion Chroniclespodcast of Shawn Nason, founder & CEO of the Nason Group ecosystem (MOFI, Disruptor League, TruthTellers, and The Pink Couch) is a place where bold leaders combine with big ideas to create game-changing disruption. 

Shawn invited Ville Levaniemi, co-founder and Exec. VP of Strategic Alliances of HappyOrNot to discuss how data can positively disrupt an organization. Listen to this episode to hear them discuss such hot topics as: 

  •  Why performance data shouldn’t go into a black box or a monthly report that nobody ever looks at.   
  • How building long-term customer relationships requires a commitment to mutual success and an eye towards the future.  
  • Why daring to trust and empower frontline workers with direct customer feedback unlocks their potential. 

Episode 35: A Frontline Data Revolution, summary 

If the customer is always right, shouldn’t we listen to what they have to say? And shouldn’t we get their feedback to the employees who can act on it? That’s just what Ville Levaniemi’s company, HappyOrNot, is doing. The company’s globally recognizable feedback system uses smiley faces—and frowny faces—to instantly turn consumer responses into clear, actionable information. Believing data should be both transparent and democratized, Ville is looking to disrupt the way organizations relate to their employees and instantly get the feedback to the people who need it most, the frontline worker. Join us this week as we chat with Ville about the power of harnessing real-time feedback and how it can revolutionize the future of business and the customer experience. 

Listen now! 


Related reads:

Learn from this leading retailer how they are growing their business with CX data (includes video!): Get their insights here.

Hear Shawn Nason explain in our NRF Big Ideas session why CX is more important than ever in Healthcare: Watch the video here.

  • Customer experience