Skip to content

Passenger Terminal Expo & Conference | 26.-28.3.2019 | London, UK

We will be at the Passenger Terminal Expo in London, UK on March 26-28. Come and meet our HappyOrNot team at booth 8059! At the expo, we will be showcasing how you can measure and improve your airport experience with real-time passenger satisfaction data insights. The expo is free to attend, so make sure to register here if you haven’t already.

Book your meeting at the event with our CX expert

We will also be measuring the Passenger Terminal Expo & Conference attendee experience with the HappyOrNot service. So please remember to push those buttons to give feedback about the conference presentations and expo!

In addition, our customer John Seely, Technology Projects Manager of Dublin Airport will be speaking at Passenger Terminal Conference about how they use instant passenger feedback, made possible via HappyOrNot, to improve their airport experience and passenger satisfaction. The presentation will take place on the first day of the conference, March 26 at 16:05 on the Customer Experience & Passenger Experience conference stream.


Pre-book a meeting with our CX expert now

You can make sure you’ll get the most out of the event by pre-booking a meeting with our CX expert now. Simply choose the suitable time from the calendar below. 

About the event

Passenger Terminal Expo & Conference is the world’s leading international airport conference and it’s arranged this year in ExCel at London, UK on March 26-28 2019. The event gathers together more than 7,350 attendees from over 100 countries each year. There are over 375 expert speakers at the conference and more than 300 exhibitors.  


Happy travelers spend more

Did you know that satisfied passengers spend 45% more on airport retail purchases than unhappy passengers? This means that airports benefit greatly from an increase in passenger happiness, yet it is necessary to know exactly how they rate their experience while travelling through your airport, to ensure that you can maximize repeat visitors and airport profits.

Because it’s impossible to manage what you don’t measure or make improvements when you don’t know what to address, it’s crucial for airport operators to follow the passenger experience throughout all touchpoints (check-in, security, washrooms, baggage claim, retail, lounges, etc.) in order to see when and where passengers experience pain points, and fix them quickly.


HappyOrNot is the world’s leading real-time passenger feedback solution. Trusted by 250 airport leaders worldwide, we collect and report over 25,000,000 passenger feedback responses every month for our airport clients.


Read more: