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Customer experience

Maximize the impact of customer feedback: Introducing HappyOrNot Managed Service

At HappyOrNot, we understand that continuously improving your business based on customer feedback is the key to success.

That’s why we provide a comprehensive SaaS solution, including feedback terminals, an analytics platform, integrations, and support services. Now, we’re excited to introduce our Managed Service, a subscription-based offering that takes your HappyOrNot experience to the next level. 

Unleash your business potential with Managed Service 

Our Managed Service is designed to help you maximize the impact and value of your HappyOrNot investment.  With a dedicated team of experts managing your implementation, your key staff can focus on core operations while we take care of the rest. By subscribing to our Managed Service, you gain access to specialized skills and expertise that will empower you to harness the full potential of your customer feedback data. 

From button press to business transformation  

Our Managed Service comprises three key components that guide you through the HappyOrNot process: 

  • Measure experiences: Our experts will ensure an optimal setup to accurately capture customer feedback at scale. From strategic placement of feedback terminals to survey configuration, we will guide you every step of the way, ensuring that you capture relevant and actionable data.  
  • Analyze feedback: Deriving meaningful insights from your customer feedback is crucial for driving growth. Our team will work closely with you to generate comprehensive reports and insights that reveal trends, identify pain points, and highlight areas for improvement.   
  • Educate staff: Knowledge is power. Our Managed service includes education for you and your team on extracting maximum value from the HappyOrNot service. From interpreting analytics to building effective action plans that engage your frontline staff, we’ll provide the guidance you need to turn your customer feedback into tangible business results. 
Change the game  

Tim Waterton, CRO of HappyOrNot, explains: “When we speak to customers it’s clear they are under pressure to do more with less, and too frequently resource shortfalls and skills shortages stand in their way. Many of them simply asked us how we can help, and this Managed Service is our response to that very real need.”  

“Customers need to deliver tangible results faster than ever before. What’s more they want to continuously evolve and innovate to stay ahead of the competition. We share those goals, so we’ve built out a powerful team of advisors with a truly unique blend of skills that would be hard to rival in-house.” 

“Our team really knows this game and is primed and ready to go. For companies that are truly customer centric at the heart this type of partnership is game changing in the feedback business.” 

Your partner for business growth  

At HappyOrNot, we go beyond being a solution provider. We are your partners in success. By choosing our Managed Service, you align yourself with a team that listens, understands, and works tirelessly to help you achieve your business goals.  

Ready to turn your feedback into revenue? Contact us or visit our website to learn more about how HappyOrNot Managed Service can accelerate your success. Let us help you unlock the full potential of your customer feedback data and drive your business to new heights. 



  • Customer experience