03.09.2019

inter airport Europe 2019 | 8.-11. October in Munich, Germany

We are happy to join the inter airport Europe 2019 trade show, the world’s leading airport exhibition. The 22nd International Exhibition will take place from 8-11 October at the Munich Trade Fair Center in Germany. Meet HappyOrNot at booth 1064/Hall B5, where we will be showcasing how to measure and improve the complete airport experience with real-time, continuous micro-feedback data.

Book a meeting at our stand on-site and receive a free admission ticket for the entire duration of the fair!

HappyOrNot’s technology helps airport operators, managers, and staff to track the passenger and visitor experience at every single point of experience. With service performance analytics and notifications on the go, and guaranteed high-volume real-time feedback, the entire airport ecosystem benefits from instant, actionable insights into the airport experience.

inter airport Europe is renowned for covering the most comprehensive range of products and services for the entire airport: technology and services for ground handling, airport equipment, terminal operations, airport IT solutions and airport design. The previous event in 2017 closed with a record visitor number of 13,854 trade visitors from 111 countries. The most important exhibitor countries are Germany, France, the USA, Great Britain, Italy, the Netherlands, China, Spain, Sweden and Austria.

“Digitalisation is a key focus of inter airport Europe. At the show, visitors can discover and source the latest developments for the interconnected airport. A large number of airports worldwide are reporting of their search for new technologies which allow them to cope with growing passenger figures and growing traffic volumes in general,” says Ulika Tosner, Exhibition Director of inter airport Europe, on behalf of the organisers Mack Brooks Exhibitions.

With a growing number of passenger volumes as underlined by Ulika Tosner, the importance of measuring visitor satisfaction is becoming more crucial. In order to ensure successful operations at every stage and all times of the customer journey, airport operators need to be aware of what is going on at every touch point.

About the importance of using feedback data to improve the airport experience, John Seeley, Technology Projects Manager at Dublin Airport and HappyOrNot client tells: “We’re able to see all the time where we have improvements and dis improvements. We trust the data because we get large volumes. It’s simple information, and that consistency over time has helped us a lot in understanding that journey.”

Visit our experts at the HappyOrNot booth 1064/Hall B5 and let us show you how you can use our technology as part of an interconnected airport and collect real-time data that help you to improve airport services instantly.

HappyOrNot is the world’s leading real-time passenger feedback solution. Trusted by 250 airport leaders worldwide, such as London Heathrow Airport, AENA (Spanish Airports Authority), Dallas Fort Worth airports, United Airlines, and Autogrill, we collect and report over 8,000,000 passenger feedback responses every month for our airport clients.

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