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Customer experience

HappyOrNot Launches Mobile Reporting App

Adding to its continuous product and service feature developments, HappyOrNot releases its new Mobile Reporting App, which enables retail stores and other daily operational applications to pinpoint and react quickly to service declines and then make immediate adjustments to positively impact overall performance.

The Reporting App, which is compatible with both iOS and Android mobile devices, will also have a real-time alert notification feature available through email. A feature enhancement of real-time alerts pushing to customers’ mobile devices will be available later in the first quarter 2019.

“This new Mobile Reporting App with real-time alert notifications will add great value to our customers, as they will have instant and actionable data right at their fingertips,” said Heikki Väänänen, HappyOrNot CEO and Founder.

“We have expanded our reporting system platform to include this critical on-the-go capability for our customers, so they are able to respond to issues and trends quickly, as well as monitor data both at their desktops and on their personal mobile devices. HappyOrNot understands businesses must be nimble and agile to succeed in the marketplace, and we are constantly creating new services that advance our clients’ efforts.”

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About HappyOrNot

HappyOrNot® helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has nearly 3,000 clients in 134 countries and 1 Million impressions collected daily. Clients include Microsoft, McDonald’s, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S. and around the globe, including a reseller network of over 110 organizations. HappyOrNot provides companies real-time, actionable analytics and insights to advance customer satisfaction, enhance operational efficiency and increase revenue.

  • Customer experience