With employees returning to buildings, Facilities Managers are expected to know how safe their regular users and visitors feel.
In TWinFM’s spotlight video interview, Jessica Bethune dives into how real-time customer feedback analytics can support the return to buildings and also benefit businesses in the long-run with increased employee productivity.
“Every second a consumer has to think about how to engage the level of insights drop… So it has to be as simple as possible.”
Jessica Bethune, Customer Experience Expert
To watch the full interview, click here.
Interested in more Facilities Management and Employee Experience insights?
Check out 8 Techniques to Ensure Great Employee Experience in Times of Crisis. You can also watch our On-Demand webinar The Art of Instant Feedback in Facilities Management.