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CCW Customer Experience Trends, Challenges & Innovations

What’s the latest on what customers are expecting? That is the focus of CCW’s Customer Experience Trends, Challenges & Innovations virtual conference this September. 

CCW Digital’s conferences bring thousands of customer contact, customer experience, technology, marketing, and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions, and unparalleled networking. 

At this year’s Customer Experience Trends, Challenges & Innovations Online Summit, HappyOrNot’s very own Customer Experience Expert, Sarah Hitt, joins Brian Cantor, Principal Analyst and Director, CCW Digital for a powerful 30minute discussion.  The session titled “Turning Disruption into Experience Insight focuses on the affects the Pandemic has had customers, their behaviors, and expectations.   

The session will cover: 

Changing landscape 

  • Changes customer behaviors and expectations 
  • Trends and developments 

Keeping up with customers 

  • How to anticipate and act on evolving customer needs 
  • Common intelligence pitfalls and how to overcome them 

Taking action 

  • The journey of an insight 
  • Measuring for success 

Join us: 

Wednesday, September 23, 2020 

2:15pm ET 

Reserve Your Free Spot