What’s the latest on what customers are expecting? That is the focus of CCW’s Customer Experience Trends, Challenges & Innovations virtual conference this September.
CCW Digital’s conferences bring thousands of customer contact, customer experience, technology, marketing, and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions, and unparalleled networking.
At this year’s Customer Experience Trends, Challenges & Innovations Online Summit, HappyOrNot’s very own Customer Experience Expert, Sarah Hitt, joins Brian Cantor, Principal Analyst and Director, CCW Digital for a powerful 30–minute discussion. The session titled “Turning Disruption into Experience Insight” focuses on the affects the Pandemic has had customers, their behaviors, and expectations.
The session will cover:
- Changes customer behaviors and expectations
- Trends and developments
Keeping up with customers
- How to anticipate and act on evolving customer needs
- Common intelligence pitfalls and how to overcome them
- The journey of an insight
- Measuring for success
Wednesday, September 23, 2020