How to know?
The little things pile up and affect whether your customers want to return, recommend your service to others, and start building loyalty towards your brand. That’s what HappyOrNot is here for.
Gather little signals
Capture business critical little signals where and when they happen. Let our Smileys tell you where you stand.
See the big picture
Stay up-to-date on what the signals are telling you. See what’s working and what’s not together with your team.
Do something about it
Each and every employee can easily see how you are performing and improve immediately and over time.
Success is in the details
Did you know that 50% of your customers will switch to a competitor after just one bad experience? Our retail clients have been able to reduce unhappy customers by 30% in their first year by identifying and improving pain points such as waiting times, product availability and customer service.