Uncovering the Need for Simple Adjustments Improves the Bottom Line
With any business, even modest changes can make a big difference. The trick is identifying them. Joe says the HappyOrNot helps them make smart adjustments: “Optimizing our scheduling has had a direct and positive impact on our bottom line,” says Joe Joe Ruhoff, Director of Retail Operations.
“We can see if our staff are taking breaks at times most appropriate for the level of customer traffic. In addition to scheduling improvements, the feedback helps us coach our teams,” tells Michelle Karlebach, District Manager. She said they review the data with location managers and formulate action plans.
Joe adds: “I have seen a direct correlation between our customer feedback scores and sales.”