“Continuous, Fact-driven Data”
“We’ve found that the HappyOrNot Smiley Terminals enable students to submit continuous, fact-driven data,” tells Courtney Hill, the Director of Marketing for Chartwells Higher Education.
Hill continues: “Chartwells can then learn from students what they’re actually enjoying and how it can change, by the hour and throughout the day.”
A Vital Tool for Foodservice Companies
For Chartwells, having a tool to gain continuous student feedback is vital for a company responsible for providing meals to college students.
They also feel that receiving great service makes it easier to give great service. During the initial launch of HappyOrNot, Chartwells wasn’t exactly sure how the data collected would work or what they could do with it, so the team at HappyOrNot team worked closely with Chartwells to help them break down the data and generate the kinds of reports they needed to analyze their business even further.