A win-win for everyone involved
“HappyOrNot is a standard part of our restaurant concept,” says Laura Krusius, head of frontline services at Technopolis.
“It is a win- win for all involved—we can ensure the quality required by quality standards, our operators have a state-of-the-art tool and motivator to help them exceed their targets and gain rewards, and our lunch customers have a convenient way to give feedback and see the results via the customer interaction reports.”
Expanding to other Technopolis operations
In 2010—a year after implementing HappyOrNot—Technopolis implemented customer satisfaction as a KPI for catering operations. HappyOrNot then became a standard part of Technopolis’s restaurant concept in 2011. As of 2014, Technopolis began using HappyOrNot in other operations, including its reception services.