Restaurant patrons provide their feedback as they exit rating their experience. Based on the number of feedbacks and the validity of the data, S+S implemented the program in a second establishment. Now, data is collected and analyzed from two different locations and results are compared store vs store.
Approximately 600 responses or about 10% of patrons rate their experience each week. S+S has been able to make positive changes to influence service delivered today, as well as to formulate excellent service standards to be implemented as the chain grows.