Customer Stories

Two women at a library reading a magazine

Closing customer satisfaction gaps at cultural service points

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Rebecca Schulz speaking on a podium

Using CX insights to make strategic decisions at Georges River Council

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Daniel Propoggia standing in front of an ornate wall

Improving experience at customer service points and child care centres

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Change Grow Live: Monitoring happiness during recovery helps the journey

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Elkjop eCommerce case study hero image

How Elkjøp is perfecting their web store customer experience with real-time user feedback

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Juvenes develops more individual services with HappyOrNot

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HappyOrNot Customer Story Cardiff and Vale University Health Board

Monitor, Evaluate, Improve: How Cardiff and Vale University Health Board Listens to Patients to Provide Better Care

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Header image of Nabeel Gill - Case: Belfast International Airport

Using Real-time Passenger Feedback to Improve the Security Experience at Belfast International Airport

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How United States Cold Storage Uses Truck Driver Happiness to Compete and Differentiate

How United States Cold Storage Uses Truck Driver Happiness to Compete and Differentiate

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Petra Wallenius – JACK & JONES Area Manager

How JACK & JONES gained 35% more satisfied customers in 6 months

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The Correlation Between Customer Feedback Scores and Sales at Nectar Cannabis

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How Autogrill Belgium Improved CX & Increased Revenue in Its Airport Restaurants

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How Dublin Airport Uses Real-Time Feedback to Improve the Passenger Journey

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Best-in-Class Customer Experience Reporting Selected for Best-in-Class Hospitality

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HappyOrNot Customer stories: Volume of Real-Time Feedback Enables Urgent Corrections, Long-Term Improvements at San Francisco 49ers

Volume of Real-Time Feedback Enables Urgent Corrections, Long-Term Improvements at San Francisco 49ers

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Establishing KPI’s for Growing Brand Salt + Smoke

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Increasing Community Engagement and Public Satisfaction in Downtown Santa Monica

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Technopolis continually builds a better lunch dining experience with HappyOrNot

How Technopolis Continually Builds a Better Lunch Experience

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ISS improves dining experience with HappyOrNot real-time customer experience solution

Creating the Ultimate Dining Experience with Real-time Customer Feedback at ISS

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How was your fast track security experience today - Case Heathrow

Turning Daily Feedback into a Better Passenger Experience at Heathrow Airport

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Shoe Station Makes Sure Customers Have More Than Just Happy Feet

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Case study: University of Colorado

How UCHealth Used Actionable Data to Improve the Patient Experience

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Southern Alberta Institute of Technology Measuring their Student Experiences

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Improving Catering Services in Universities and Colleges

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Using Passenger Feedback To Be The Best Airport

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Elkjøp Leading Consumer Electronics Industry with Excellent Customer Service

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Putting Customer Satisfaction on the Menu at Mr. Greek Restaurants

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Using Passengers’ Perceptions to Manage Processes at Milan Airports

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Majoria Drugs’s Commitment to Exceptional Pharmacy Experiences

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Elevating the Passenger Experience at DFW International Airport

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Improving Client Success and Vendor Management at Top-tier Catering Company ZeroCater

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Proven Track Record of High Patient Satisfaction Helps Sell Fertility Services

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HappyOrNot case study_Milhouse Engineering & Construction Inc.

Easy Access to Internal Feedback Channels Leads to Better HR

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