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Customer Stories

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Nectar: Customer Experience powering success during the pandemic

Johnstone Supply elevates the B2B customer experience in HVACR wholesale industry

How retailer XXL achieves high omnichannel customer satisfaction scores

How Knox Community Hospital uses instant feedback data to increase patient satisfaction scores

Good 2 Go Stores applying customer feedback to offer more clean, friendly, and fun experiences

How Connolly SPAR uses customer feedback to be ahead of the competition

San Francisco 49ers: Leading with
Real-Time Fan Feedback

Krakow Airport: Managing CX in the “Next Normal”

Shoe Station: Managing CX in the “Next Normal”

Georges River Council: Managing CX in the “Next Normal”

How Cure 4 The Kids Uses Patient Feedback to Exceed Healthcare Industry Standard

Closing customer satisfaction gaps at cultural service points

Using CX insights to make strategic decisions at Georges River Council

Improving experience at customer service points and child care centres

Change Grow Live: Monitoring happiness during recovery helps the journey

How Elkjøp is perfecting their web store customer experience with real-time user feedback

Juvenes develops more individual services with HappyOrNot

Monitor, Evaluate, Improve: How Cardiff and Vale University Health Board Listens to Patients to Provide Better Care

Using Real-time Passenger Feedback to Improve the Security Experience at Belfast International Airport

How United States Cold Storage Uses Truck Driver Happiness to Compete and Differentiate

How JACK & JONES gained 35% more satisfied customers in 6 months

How Autogrill Belgium Improved CX & Increased Revenue in Its Airport Restaurants

How Dublin Airport Uses Real-Time Feedback to Improve the Passenger Journey

Best-in-Class Customer Experience Reporting Selected for Best-in-Class Hospitality

Establishing KPI’s for Growing Brand Salt + Smoke

Increasing Community Engagement and Public Satisfaction in Downtown Santa Monica

How Technopolis Continually Builds a Better Lunch Experience

Creating the Ultimate Dining Experience with Real-time Customer Feedback at ISS

Turning Daily Feedback into a Better Passenger Experience at Heathrow Airport

Shoe Station Makes Sure Customers Have More Than Just Happy Feet

How UCHealth Used Actionable Data to Improve the Patient Experience

Southern Alberta Institute of Technology Measuring their Student Experiences

Improving Catering Services in Universities and Colleges

Using Passenger Feedback To Be The Best Airport

Elkjøp Leading Consumer Electronics Industry with Excellent Customer Service

Putting Customer Satisfaction on the Menu at Mr. Greek Restaurants

Using Passengers’ Perceptions to Manage Processes at Milan Airports

Majoria Drugs’s Commitment to Exceptional Pharmacy Experiences

Elevating the Passenger Experience at DFW International Airport

Improving Client Success and Vendor Management at Top-tier Catering Company ZeroCater

Proven Track Record of High Patient Satisfaction Helps Sell Fertility Services

Easy Access to Internal Feedback Channels Leads to Better HR