Customer Stories

How Autogrill Belgium Improved CX & Increased Revenue in Its Airport Restaurants

How Dublin Airport Uses Real-Time Feedback to Improve the Passenger Journey

Best-in-Class Customer Experience Reporting Selected for Best-in-Class Hospitality

Volume of Real-Time Feedback Enables Urgent Corrections, Long-Term Improvements at San Francisco 49ers

Establishing KPI’s for Growing Brand Salt + Smoke

Increasing Community Engagement and Public Satisfaction in Downtown Santa Monica

Technopolis continually builds a better lunch dining experience with HappyOrNot

How Technopolis Continually Builds a Better Lunch Experience

ISS improves dining experience with HappyOrNot real-time customer experience solution

Creating the Ultimate Dining Experience with Real-time Customer Feedback at ISS

How was your fast track security experience today - Case Heathrow

Turning Daily Feedback into a Better Passenger Experience at Heathrow Airport

Shoe Station Makes Sure Customers Have More Than Just Happy Feet

Case study: University of Colorado

How UCHealth used actionable data to improve the patient experience

Southern Alberta Institute of Technology Measuring their Student Experiences

Improving Catering Services in Universities and Colleges

Using Passenger Feedback To Be The Best Airport

Elkjøp Leading Consumer Electronics Industry with Excellent Customer Service

Putting Customer Satisfaction on the Menu at Mr. Greek Restaurants

Using Passengers’ Perceptions to Manage Processes at Milan Airports

Majoria Drugs’s Commitment to Exceptional Pharmacy Experiences

Keeping Customers Happy in the Competitive Grocery Marketplace

HappyOrNot-case-study_Dallas Fort Worth main

Elevating the Passenger Experience at DFW International Airport

HappyOrNot-case-study_ZeroCater_main

Improving Client Success and Vendor Management at Top-tier Catering Company ZeroCater

Proven Track Record of High Patient Satisfaction Helps Sell Fertility Services

HappyOrNot case study_Milhouse Engineering & Construction Inc.

Easy Access to Internal Feedback Channels Leads to Better HR