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Products and Services
CX Insights as a Complete Service
Easy, Instant and Actionable Data
Smiley Digital™
Smiley Terminal™
Smiley Touch™
Smiley Link
Industry Insights
Retail
Home & Electronics
Grocery Chains
Pharmacies
DIY
Transportation
Airports
Services
Catering
Restaurants
Education
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Health Clinics
Human Resources
Customer Stories
About us
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Customer Stories
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COVID
How Connolly SPAR uses customer feedback to be ahead of the competition
Krakow Airport: Managing CX in the “Next Normal”
Shoe Station: Managing CX in the “Next Normal”
Georges River Council: Managing CX in the “Next Normal”
How Cure 4 The Kids Uses Patient Feedback to Exceed Healthcare Industry Standard
Closing customer satisfaction gaps at cultural service points
Using CX insights to make strategic decisions at Georges River Council
Improving experience at customer service points and child care centres
Change Grow Live: Monitoring happiness during recovery helps the journey
How Elkjøp is perfecting their web store customer experience with real-time user feedback
Juvenes develops more individual services with HappyOrNot
Monitor, Evaluate, Improve: How Cardiff and Vale University Health Board Listens to Patients to Provide Better Care
Using Real-time Passenger Feedback to Improve the Security Experience at Belfast International Airport
How United States Cold Storage Uses Truck Driver Happiness to Compete and Differentiate
How JACK & JONES gained 35% more satisfied customers in 6 months
The Correlation Between Customer Feedback Scores and Sales at Nectar Cannabis
How Autogrill Belgium Improved CX & Increased Revenue in Its Airport Restaurants
How Dublin Airport Uses Real-Time Feedback to Improve the Passenger Journey
Best-in-Class Customer Experience Reporting Selected for Best-in-Class Hospitality
Volume of Real-Time Feedback Enables Urgent Corrections, Long-Term Improvements at San Francisco 49ers
Establishing KPI’s for Growing Brand Salt + Smoke
Increasing Community Engagement and Public Satisfaction in Downtown Santa Monica
How Technopolis Continually Builds a Better Lunch Experience
Creating the Ultimate Dining Experience with Real-time Customer Feedback at ISS
Turning Daily Feedback into a Better Passenger Experience at Heathrow Airport
Shoe Station Makes Sure Customers Have More Than Just Happy Feet
How UCHealth Used Actionable Data to Improve the Patient Experience
Southern Alberta Institute of Technology Measuring their Student Experiences
Improving Catering Services in Universities and Colleges
Using Passenger Feedback To Be The Best Airport
Elkjøp Leading Consumer Electronics Industry with Excellent Customer Service
Putting Customer Satisfaction on the Menu at Mr. Greek Restaurants
Using Passengers’ Perceptions to Manage Processes at Milan Airports
Majoria Drugs’s Commitment to Exceptional Pharmacy Experiences
Elevating the Passenger Experience at DFW International Airport
Improving Client Success and Vendor Management at Top-tier Catering Company ZeroCater
Proven Track Record of High Patient Satisfaction Helps Sell Fertility Services
Easy Access to Internal Feedback Channels Leads to Better HR
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