by Tom Hagy for HappyOrNot The HappyOrNot’s Smiley Terminals famously sport four bright beautiful buttons. Just looking at them can inspire joy. Some might think the four-button platform […]

Airports and their eco-systems are facing various levels of transformation – smart(er) technology, digital transformation, climate change and sustainability requirements, IoT and Big Data – but also passenger […]

Earlier this month you may have seen my Forbes article on the uniquely Finnish trait of sisu. The most fascinating part of this process was putting into words what sisu means for me personally; while all Finns know what sisu is...

Travelers have many moods. We are excited about our vacations. We are stressed about our business meeting. We might be happy to see family or dread the thought of waking up to them every day for an entire week. We are traveling for reasons that align with the full spectrum of emotion, from horribly sad to wildly celebratory. In other words, not all of our baggage looks alike, nor can it be seen with the naked eye.

by Sarah Hitt Throughout the course of our “Influencing Patient Experience” blog series, together we have explored: “New Technologies and the Customer Experience” – our first blog recapped […]

by Jessica Bethune | HappyOrNot Retail tends to lend itself as a forerunner in utilizing Customer Experience data for marketing and branding purposes. But is that enough to […]

Our House, homeless shelter in Little Rock, Arkansas, uses client feedback to help them regain their independence and improve Our House’s services. To fulfill the gap left by […]

by Sarah Hitt   My last post, Patient Feedback and the Role It Plays in Improving Patient Experience, covered survey methodologies and rating the quality and quantity of […]

by Sarah Hitt My first post in this four-part “Influencing Patient Experience” Blog series, New Technology and The Customer Experience, recapped a very informative webinar by Alverno Laboratories (watch the recorded […]