By Heikki Väänänen, CEO & Founder | HappyOrNot My latest Forbes article sees me musing over employee communication and the need for cross-team collaboration. As businesses, it’s often our […]

Discover how eCommerce and digital services businesses can measure and improve the online experience with real-time customer experience insights.

A new way to capture even more feedback and real-time insights Engagement with customers and employees across multiple channels is arguably more important than ever before. HappyOrNot offers […]

In 2021 more than 2.14 billion people worldwide are expected to buy hundreds of billions of dollars’ worth of goods and services online, up from 1.66 billion in […]

An organization that genuinely cares about the experience of its customers – as well as prospective customers – knows what dedication it takes to monitor, measure and act upon customer feedback […]

By Heikki Väänänen, CEO & Founder | HappyOrNot In my latest Forbes article I look at some of the reasons conferences are still so important for businesses. Over […]

Customer Experience (CX) experts agree that the NPS is a great place for any customer-focused organization to start. Even its creator, though, never intended it to be a sole CX indicator. Read on to find out why HappyOrNot is NPS's new best friend.

Whether it’s about a long queue, a messy washroom, or missing products, being slow to respond to problems has a huge negative impact on your customer experience. It […]

HappyOrNot is thrilled to be an official exhibitor and presenter at EuroShop 2020, the leading retail trade fair in Europe and the world’s largest expo. […]