Are Your Customers Delighted? Would They Give You a Second Chance? The following is based on a May 2019 interview with Kirsti Laasio, Chief Customer Experience Officer at HappyOrNot’s […]

CX leaders are challenged with what it means to spearhead CX efforts. To improve their influence, and results, CX leaders can start by grasping and implementing 5 key essentials.

Adding to its continuous product and service feature developments, HappyOrNot releases its new Live Sharing feature, which enables businesses to easily showcase their customer experience program and performance […]

I sit, and have sat on, multiple boards throughout my career. For me, these positions open up whole new worlds as they enable me to encounter, first hand, the way that other entrepreneurs work, and...

In 2016 I booked a one-way ticket to Florida, leaving my hometown of Tampere, Finland, behind. Rather than being the beginning of a sunny vacation, I spent 15 months building our US team.

by Tom Hagy for HappyOrNot The HappyOrNot’s Smiley Terminals famously sport four bright beautiful buttons. Just looking at them can inspire joy. Some might think the four-button platform […]

Airports and their eco-systems are facing various levels of transformation – smart(er) technology, digital transformation, climate change and sustainability requirements, IoT and Big Data – but also passenger […]

Earlier this month you may have seen my Forbes article on the uniquely Finnish trait of sisu. The most fascinating part of this process was putting into words what sisu means for me personally; while all Finns know what sisu is...

Travelers have many moods. We are excited about our vacations. We are stressed about our business meeting. We might be happy to see family or dread the thought of waking up to them every day for an entire week. We are traveling for reasons that align with the full spectrum of emotion, from horribly sad to wildly celebratory. In other words, not all of our baggage looks alike, nor can it be seen with the naked eye.