As one of the most disrupted industries throughout the pandemic, retail businesses have been working hard to best serve customers while also complying with constantly changing restrictions. With […]
If the answer is Panic mode, then we need to talk. You need Systematic mode. If the answer is Systematic mode, then we need to talk. You also […]
Our commitment to provide the most frictionless feedback insights solution that encourages and instills confidence in businesses and people who wish to collect and give feedback, respectively, is […]
In a time of unprecedented demand and increased adoption of online ordering, customer experience (CX) data has never played a more important role in increasing customer retention and […]
The Wall Street Journal, after interviewing our co-founder and Executive VP of Strategic Alliances, Ville Levaniemi, published an article titled “Instant Feedback ‘Smiley’ Buttons Go Touchless in Pandemic”. The […]
In January, HappyOrNot had the pleasure of attending NRF’s Virtual event and hosting an incredibly powerful Big Ideas session “How customer experience has become the driving force for businesses to persevere through the […]
Responsible for the management of 44 airports in Norway, Avinor has rolled out HappyOrNot’s world-famous feedback terminals to measure critical customer feedback at security checkpoints TAMPERE & OSLO – JANUARY 2021 – HappyOrNot (www.happy-or-not.com), the […]
Heikki Väänänen | Founder, Exec. VP of Growth In my latest Forbes article, I reflect on how the global pandemic has changed businesses attitudes towards customer experience, and in […]
Let’s tip our hats to 2020 and welcome in the new year! A farewell to 2020 – the year of change What a year 2020 has been! No one could have predicted […]
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