Our House, homeless shelter in Little Rock, Arkansas, uses client feedback to help them regain their independence and improve Our House’s services. To fulfill the gap left by […]

by Sarah Hitt   My last post, Patient Feedback and the Role It Plays in Improving Patient Experience, covered survey methodologies and rating the quality and quantity of […]

by Sarah Hitt My first post in this four-part “Influencing Patient Experience” Blog series, New Technology and The Customer Experience, recapped a very informative webinar by Alverno Laboratories (watch the recorded […]

HappyOrNot, the recognized market leader in instant data feedback management systems, is happy to announce that its globally recognized Smiley feedback management system will be exhibiting at EuroCIS […]

by Sarah Hitt Alverno Laboratories has a central lab in Hammond, IN, and partners with hospitals, clinics and physicians to conduct disease detection testing in symptomatic and asymptomatic […]

Over the course of the 3-day NRF Retail’s Big Show, we were privileged to have four of our Smiley Terminals spread throughout the event to ask attendees the question “How easy, instant, and actionable is your CX data?” The results are in!

By HappyOrNot Are your customers happy? If you don’t know how your customers feel about your store and service, it’s nearly impossible to improve their shopping experience. In […]

by Niina Majaniemi | HappyOrNot Oh, the thrill of holiday shopping. For some it’s the best time of the year; Cheerful music, glittery ornaments, gifts to make loved […]

by HappyOrNot As head of retail, improving your company’s CX is your top priority. Today’s consumers have high expectations for the in-store experience. But like you, they’re busy […]