Do you know what it’s like to be one of your company’s customers? Jessica Bethune is HappyOrNot’s Vice President of Sales for Europe, Middle East, and Africa, where she […]

Do you know what type of experience customers expect from your brand? The following is based on a June 2019 interview with Sami Hero, Chief Operating Officer at […]

By Heikki Väänänen, CEO & Founder | HappyOrNot For my most recent Forbes article I explored the evolving world of customer experience (CX), a topic that is, unsurprisingly, […]

Are Your Customers Delighted? Would They Give You a Second Chance? The following is based on a May 2019 interview with Kirsti Laasio, Chief Customer Experience Officer at HappyOrNot’s […]

CX leaders are challenged with what it means to spearhead CX efforts. To improve their influence, and results, CX leaders can start by grasping and implementing 5 key essentials.

Adding to its continuous product and service feature developments, HappyOrNot releases its new Live Sharing feature, which enables businesses to easily showcase their customer experience program and performance […]

I sit, and have sat on, multiple boards throughout my career. For me, these positions open up whole new worlds as they enable me to encounter, first hand, the way that other entrepreneurs work, and...

In 2016 I booked a one-way ticket to Florida, leaving my hometown of Tampere, Finland, behind. Rather than being the beginning of a sunny vacation, I spent 15 months building our US team.

by Tom Hagy for HappyOrNot The HappyOrNot’s Smiley Terminals famously sport four bright beautiful buttons. Just looking at them can inspire joy. Some might think the four-button platform […]