Heikki Väänänen | Founder, Exec. VP of Growth   In my latest Forbes article, I reflect on how the global pandemic has changed businesses attitudes towards customer experience, and in […]

Let’s tip our hats to 2020 and welcome in the new year! A farewell to 2020 – the year of change What a year 2020 has been! No one could have predicted […]

Our customers share how they are using CX data to quickly adapt to change  No one could have predicted that we would be in the throes of a pandemic at the very start […]

Heikki Väänänen | Founder My latest Forbes article looks at why Finland, a country renowned for its hard-to-break-through culture, less-than-desirable climate, and difficult-to-learn language is one of the best places […]

How HappyOrNot changed customer feedback  You’ve probably seen them in the airport, or perhaps at your local bank or hospital, while buying a jumper at a shop, or even at […]

By Heikki Väänänen | CEO & Founder   In my latest Forbes article, I take a look at how customer experience has become the driving force for businesses looking to stay […]

In June, we announced our new Smiley Digital with the three versions Smiley Digital Pop-up, Embed, and Solo. Now, we’re excited to introduce a nice enhancement to the Smiley Digital Embed – it’s now been […]

With employees returning to buildings, Facilities Managers are expected to know how safe their regular users and visitors feel. In TWinFM’s spotlight video interview, Jessica Bethune dives into […]

By Heikki Väänänen | CEO & Founder In my latest Forbes article I look at the changing commerce landscape and the need for a greater focus on omnichannel […]