Do you think of your employees as customers? Paying attention to a happy workplace pays dividends.  In the company personnel files he is also known as “Employee #6.” […]

In my latest Forbes article I explore the multiple benefits and advantages that investors can deliver, beyond just financing. It might seem obvious that the most important factor […]

Are You Taking Advantage of Every Opportunity to Satisfy, Impress, or Even Amaze Your Customers? Despite his t-shirt which warns friends and family, “No. I won’t fix your […]

By: Kirsti Laasio | HappyOrNot 5 Factors That Improve Customer Retention Today is October 1st – the yearly international Customer Experience Day. While CX Day will come and […]

Do you understand what your customers are trying to accomplish? Dan Marinescu-Gava and Eeva-Liisa Lennon manage the teams that set the direction of the HappyOrNot product line (Dan) […]

By Heikki Väänänen, CEO & Founder | HappyOrNot  For my latest Forbes article I wrote about the unique talents and abilities that introvert leaders possess. I am proud […]

Do you know what it’s like to be one of your company’s customers? Jessica Bethune is HappyOrNot’s Vice President of Sales for Europe, Middle East, and Africa, where she […]

Do you know what type of experience customers expect from your brand? The following is based on a June 2019 interview with Sami Hero, Chief Operating Officer at […]

By Heikki Väänänen, CEO & Founder | HappyOrNot For my most recent Forbes article I explored the evolving world of customer experience (CX), a topic that is, unsurprisingly, […]