By: Kirsti Laasio | HappyOrNot 5 Factors That Improve Customer Retention Today is October 1st – the yearly international Customer Experience Day. While CX Day will come and […]

Do you understand what your customers are trying to accomplish? Dan Marinescu-Gava and Eeva-Liisa Lennon manage the teams that set the direction of the HappyOrNot product line (Dan) […]

By Heikki Väänänen, CEO & Founder | HappyOrNot  For my latest Forbes article I wrote about the unique talents and abilities that introvert leaders possess. I am proud […]

Do you know what it’s like to be one of your company’s customers? Jessica Bethune is HappyOrNot’s Vice President of Sales for Europe, Middle East, and Africa, where she […]

Do you know what type of experience customers expect from your brand? The following is based on a June 2019 interview with Sami Hero, Chief Operating Officer at […]

By Heikki Väänänen, CEO & Founder | HappyOrNot For my most recent Forbes article I explored the evolving world of customer experience (CX), a topic that is, unsurprisingly, […]

Are Your Customers Delighted? Would They Give You a Second Chance? The following is based on a May 2019 interview with Kirsti Laasio, Chief Customer Experience Officer at HappyOrNot’s […]

CX leaders are challenged with what it means to spearhead CX efforts. To improve their influence, and results, CX leaders can start by grasping and implementing 5 key essentials.

Adding to its continuous product and service feature developments, HappyOrNot releases its new Live Sharing feature, which enables businesses to easily showcase their customer experience program and performance […]