The BBC’s weekly The Boss series profiles different business leaders from around the world. This week, we are delighted to say that the BBC’s flagship business feature section, […]

By Heikki Väänänen, CEO & Founder | HappyOrNot For my most recent Forbes article I explored the evolving world of customer experience (CX), a topic that is, unsurprisingly, […]

HappyOrNot announces its newest client, Bridge House Hotel Tullamore, Winner at the Midlands Hospitality Awards 2019 in “Best Customer Service” Category.

Are Your Customers Delighted? Would They Give You a Second Chance? The following is based on a May 2019 interview with Kirsti Laasio, Chief Customer Experience Officer at HappyOrNot’s […]

HappyOrNot’s Partner for the UK, Smiley Feedback Ltd together with Kate Heath, Global Vice President of Channels, are joining The Facilities Show at London’s Excel. Running from the 18-20 […]

Real-time Smiley Touch™ connects visitors, fans and all partners to co-create amazing Customer Service and Fan First Experience already from the day one.

We are incredibly proud to announce reaching 1 billion feedbacks (presses of one of our Smileys), which reflects the huge effort the HappyOrNot team has put in over […]

CX leaders are challenged with what it means to spearhead CX efforts. To improve their influence, and results, CX leaders can start by grasping and implementing 5 key essentials.

HappyOrNot will participate in the 49ers’ Horizon Summit taking place on June 6 & 7, 2019. Visit us at Booth #15. A highly regarded technology partner, HappyOrNot was […]