With the twenty-seventh annual Retail Week Live in London is just around the corner, we are happy to announce that HappyOrNot has collaborated with the organisers to measure […]

Customer Experience (CX) experts agree that the NPS is a great place for any customer-focused organization to start. Even its creator, though, never intended it to be a sole CX indicator. Read on to find out why HappyOrNot is NPS's new best friend.

HappyOrNot, the world’s leading customer experience management solution, is today announcing its Real-time Collaboration solution designed to help managers and frontline teams use data to detect issues as […]

Whether it’s about a long queue, a messy washroom, or missing products, being slow to respond to problems has a huge negative impact on your customer experience. It […]

In the recent Computer Weekly article “Startup success is “The Finnish Dream”, journalist Matthew Staff discusses with several Finnish tech company C-levels—Robin Squire, CEO and co-founder of Black […]

Easter is the unhappiest major retail event of the year, while shoppers love Halloween shopping, according to data from the world’s leading customer feedback solution, HappyOrNot. The Finnish […]

We are excited to be a featured exhibitor to the 15th annual Customer Experience Management in Telecoms Global Summit on the 27th-29th of January in London. A promising […]

HappyOrNot is thrilled to be an official exhibitor and presenter at EuroShop 2020, the leading retail trade fair in Europe and the world’s largest expo. […]

Attend our presentation and get an overview of how to understand and improve your customers' journey along different touch points in an Omnichannel environment. […]