Let’s tip our hats to 2020 and welcome in the new year! A farewell to 2020 – the year of change What a year 2020 has been! No one could have predicted […]
With former CEO & co-founder Heikki Väänänen continuing in a new strategic role as Executive VP of Growth Chairman Stewart Roberts and Founder Heikki Väänänen have handpicked former M-Files CEO Miika Mäkitalo […]
When the doors or, windows (zoom, that is) open on NRF’s first virtual Big Show, HappyOrNot will be front and center. As we say goodbye to 2020 and […]
Our customers share how they are using CX data to quickly adapt to change No one could have predicted that we would be in the throes of a pandemic at the very start […]
Heikki Väänänen | Founder My latest Forbes article looks at why Finland, a country renowned for its hard-to-break-through culture, less-than-desirable climate, and difficult-to-learn language is one of the best places […]
How HappyOrNot changed customer feedback You’ve probably seen them in the airport, or perhaps at your local bank or hospital, while buying a jumper at a shop, or even at […]
By Heikki Väänänen | CEO & Founder In my latest Forbes article, I take a look at how customer experience has become the driving force for businesses looking to stay […]
The Nordics’ fastest-growing sporting goods retailer XXL has rolled out HappyOrNot’s feedback collecting Smileys in 63 of its stores, in addition to measuring customer feedback across multiple online points
HappyOrNot partners with Nanoveau to coat its Smiley Touch touchscreen terminals with Nanoshield antimicrobial film to protect against viruses and bacteria
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