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Vianor North America Getting More Comfortable with HappyOrNot

Replacing car tires is usually an unwanted expense and often times an intimidating buying experience, yet it’s an important factor in having a vehicle achieve its optimum traction and braking performance. Tire depth is an important indicator of tire wear, and, therefore, checking your tire depth can help determine if tire replacement is needed.

Non-profit organization Consumer Reports suggests the following easy routine to check the tire depth: Hold a quarter upside down in each of a tire’s long grooves. If you can see all of George Washington’s head, the tread depth has worn to an eighth of an inch and it’s time to invest in a new set.

What makes Vianor so secure in the superior customer service they provide?

Nokian Tyres owned Vianor is a global tire and car service chain offering full service of tire business covering all customer groups, products and car services. Vianor is the biggest chain of tire stores in the Nordic countries with over 1,355 outlets in 27 countries.

North America’s New England winter weather may not compare with the Nordic countries’ brutal winter, but at times comes very close. To make sure that you are always safe, your tires need to be adapted to your current weather conditions. With the Winter season approaching, being prepared with the correct seasonal tires is always a smart idea.

Vianor North America’s Tire & Auto Service offers tires and automotive services to customers in New England. The company sells and installs a wide product selection of tires including Winter/Snow, All-Weather, and All-Season from manufacturers like Nokian Tyres, Bridgestone, and Firestone. When customers come to Vianor Tire & Auto Service they can expect to receive a factory scheduled maintenance, oil changes, suspension work, air conditioner service, transmission flush, cooling system maintenance, exhaust repair, brake repair and computerized alignments.

What else can you expect at Vianor? Probably the Most Comfortable Pit Stop Ever! What makes Vianor so secure in the superior customer service they provide? Customer feedback!

Vianor North America deployed the HappyOrNot Customer Satisfaction Improvement Service 3 years ago to track satisfaction levels and make instant improvements according to the customer feedback received. Vianor asks its customers on a daily basis to rate their satisfaction level with the service they received.  Vianor is then able to review their results via the HappyOrNot Reporting Service, which acts as the “tell all” tool helping management see and understand how the customer service and experience is managed in each location and during every hour of operation. It displays data in a clear visual format, showing how the performance of the store, department, or regions and pinpoints where and when improvements are needed. The reports help Vianor spot fluctuations, implement strategic changes, and monitor and validate the improvement in the service process.

Ease of use and simplicity of HappyOrNot

In an interview with Roope Tähkä of Vianor, Roope emphasizes HappyOrNot’s ease of use and simplicity which makes it so easy to monitor and improve customer satisfaction, and proudly confirmed: “Customer satisfaction increased 15% after implementing HappyOrNot.”

Withcomparable physical and online experience results and ranking and trending data available to-the-hour, the HappyOrNot service is the most effective Customer Experience Management package, giving you both certainty of your actual service performance and continuous insights for both short-term and long-term planning.

VianorNorth America understands the true value of the HappyOrNot service and knows that without it, they would be in the dark about their customers’ happiness with their services.  To provide superior customer service, the company must know how their customers perceive their in store experience and by collecting and analysing feedback, the experience can be improved and even perfected. And HappyOrNot helps Vianor to do just that.

About HappyOrNot

HappyOrNot® helps its clients to develop their service experience and sales through continuous monitoring and reporting on customer and employee satisfaction levels. We serve such sectors as retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, automotive, and public and governmental services. The HappyOrNot service has received several awards and recognition by major medias such as Daily Finance and USA Today, and featured on Fox Business, Bloomberg International and U.S., and CNBC. HappyOrNot is currently being used by over 2,000 retail and service chain organizations across 70 countries.