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Northeast Credit Union optimizes employee performance with HappyOrNot Smileys

Another Credit Union added to the list of Credit Unions using HappyOrNot to improve member satisfaction, Northeast Credit Union issued a press release last week covering their use of our customer satisfaction improvement service at five branch offices, and the positive impact it has had on their business.

Cheryl Nichols, AVP-Southern Region Branch Administration, tells about the implementation of improvement initiatives following the results:

“The HappyOrNot kiosks and reporting system have raised our awareness regarding individual situations that occasionally occur. We don’t want any member to have a negative experience with us, and the HappyOrNot feedback has resulted in implementing several procedures that have improved our service to members.”

Rose O’Hare, Northeast Credit Union’s Dover Branch Manager, comments on the staff motivation and customer satisfaction results:

“We have found that the HappyOrNot kiosks are a great motivator to the staff when they see that they are consistently making the members Very Happy. We post the statistics on our back office bulletin board which are very positive ranging from 98-99% Very Happy.  Our staff all wants them to be 100%.”

The HappyOrNot customer satisfaction kiosks enable immediate feedback

The HappyOrNot kiosks enable credit unions to obtain immediate member feedback at the point of experience and monitor daily branch performance. The kiosks are used by credit unions and credit union associations across North America, including Langley FCU, Park View FCU, USAlliance FCU, and Duke University FCU. HappyOrNot is used by worldwide, by over 2,000 retail and service chain organizations across 70 countries.

You can read the full article, issued by CU Insight, here.

The HappyOrNot kiosks for credit unions and banks throughout North America are provided and managed by DoublePort LLC, an Official HappyOrNot Partner specializing in the sales and deployment of the kiosks to this industry.

Learn more about how HappyOrNot helps organizations in the Service industry to improve their customer satisfaction and service performance.

About HappyOrNot

HappyOrNot® helps its clients to develop their service experience and sales through continuous monitoring and reporting on customer and employee satisfaction levels. We serve such sectors as retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, automotive, and public and governmental services. The HappyOrNot service has received several awards and recognition by major medias such as Daily Finance and USA Today, and featured on Fox Business, Bloomberg International and U.S., and CNBC. HappyOrNot is currently being used by over 2,000 retail and service chain organizations across 70 countries.