Five Credit Union Associations representing seven states along the US East Coast all utilized HappyOrNot customer satisfaction kiosks during association events in 2015 to enable their attendees to provide instant feedback regarding keynote speakers, educational sessions, vendor exhibits, evening events and the overall conference/convention.
The Cooperative Credit Union Association (MA, NH, RI), the Credit Union League of Connecticut, the MD & DC Credit Union Association and the New Jersey Credit Union League all used the innovative kiosks.
Tap one of four smiley face buttons
Event attendees were asked to tap one of four smiley face buttons on the HappyOrNot kiosks in order to record their level of happiness and satisfaction with each part of the event. The results were automatically and anonymously tallied by the HappyOrNot Reporting Service and uploaded each evening to the HappyOrNot central server. Graphical analysis reports were then emailed to association execs by 6AM the following morning.
“Member satisfaction is paramount, not only at the credit union level but at the Association level as well. Using the HappyOrNot kiosks is a very effective way to actually determine the satisfaction level of those we’re committed to serve. Knowing you’re doing a good job is one thing; having the data to confirm it validates your efforts and hard work,” tells Paul Gentile, Cooperative Credit Union Association president/CEO.
Jill Nowacki, president/CEO of CUCLT states: “Our League, attendees and speakers all enjoyed receiving next day feedback from the HappyOrNot kiosks. We were able to respond to what we heard from our attendees right at the event itself, and also gather input on some ideas for future education events.”
For 2016, HappyOrNot and its authorized partner DoublePort LLC have received requests to participate in credit union events across the US. “The events enable credit union execs to see the kiosks in action and to better understand how they can help improve customer satisfaction and employee performance at their own credit union branches.” says Ed Gundrum, co-Founder and CEO of DoublePort LLC who specializes in the sales and deployment of the devices to credit unions and banks throughout North America.
HappyOrNot® helps its clients to develop their service experience and sales through continuous monitoring and reporting on customer and employee satisfaction levels. We serve such sectors as retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, automotive, and public and governmental services. HappyOrNot has received several awards and recognition by major medias such as Daily Finance and USA Today, and featured on Fox Business, Bloomberg International, and CNBC. HappyOrNot is currently being used by over 2,000 retail and service chain organizations across 70 countries.
Visit www.happy-or-not.com to learn more.
About DoublePort LLC
DoublePort LLC is a global business development, reseller and integrator of hi-tech products and solutions. The company specializes in wireless, telco, and media and entertainment verticals.
For more information please visit www.doubleport.com.