Keeping customers happy and on the books is a massive challenge in today’s digital age.
Customers have more power and options than ever before, so companies must consistently meet and exceed expectations. Any inconsistency can lead to dissatisfaction, and a single unhappy customer with social media can tarnish a company’s reputation.
The latest 360 Magazine podcast episode with Miika Makitalo, the CEO of HappyOrNot, delves into the critical aspects of customer experience and how companies can turn negative customer service situations into opportunities to build loyalty and showcase their brand.
To read the full article on 360 Magazine, click below!