Cerenity Senior Care Gathers Residents’ Feedback to Ensure High Quality Care
Cerenity Senior Care serves communities in St. Paul, White Bear Lake, and surrounding communities in Minnesota. This senior living provider strives to provide programs according to senior living best practices. It is their mission to cultivate independence and dignity by empowering their residents through innovation, compassion, and excellence.
Continuous effort to improve
With continuous effort to improve senior living programs and quality of care, Cerenity Senior Care launched HappyOrNot® Customer and Employee Satisfaction Service. The Smiley Terminals placed in Media, Cafeteria and Guest Services areas allow residents to offer their opinion on programs and service offered. A question such as “Please Rate Your Experience Today” is easily answered by residents with a press of a button. Four buttons with smiley faces ranging from Very Happy to Not Happy are colorful and easy to press, inviting residents to anonymously provide feedback on their satisfaction level.
Denise Barnett, CEO, Cerenity Senior Care tells:
“HappyOrNot has provided us the “just in time” feedback we are looking for from customers and associates. The system is very easy to set up allowing us to customize the questions and quickly gain feedback in any area of the campus. Clear simple reports provide us the ability to easily interpret data and share reports with all constituents. People just want to have the opportunity to be heard and several customers and associates have commented on how nice it is that we care enough to ask the questions and provide them the opportunity to give us immediate feedback. We love this device and would recommend it for any business!”
About HappyOrNot
HappyOrNot® helps its clients to develop their service experience and sales through continuous monitoring and reporting on customer and employee satisfaction levels. We serve such sectors as retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, automotive, and public and governmental services. HappyOrNot has received several awards and recognition by major medias such as Daily Finance and USA Today, and featured on Fox Business, Bloomberg International, and CNBC. HappyOrNot is currently being used by over 2,000 retail and service chain organizations across 70 countries.
Visit www.happy-or-not.com to learn more.
Contact and Media Inquiries
Sofia Sapojnikova | Sales and Marketing Communications Manager, Americas
Office Phone: 561-570-0292 | sofia.sapojnikova@happy-or-not.com