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Are Your Customers Happy Or Not? via Amazing Business Radio

CEO Miika Mäkitalo had the pleasure to join the Amazing Business Radio podcast of Shep Hyken, Customer Service Expert, to talk about the value of customer feedback and how businesses can benefit from actionable insights.

Listen now to their exciting discussion as they dive into all things CX and answer the following questions:

  1. Why is measuring customer experience important for businesses?
  2. How does real-time feedback help businesses increase their revenue?
  3. How can analyzing customer feedback data help companies to improve their operations?
  4. What role does customer satisfaction play in increasing revenue and profits?
  5. What types of businesses can benefit most from measuring and acting on customer feedback?

How to Use Positive and Negative Feedback as Opportunities to Improve the Customer Experience with Mikka Makitalo