The Art of Instant Feedback in Facilities Management
How can a Facilities Management benefit from a four Smileys survey?
Get an insider scoop of how Veolia uses the HappyOrNot customer feedback solution to measure and showcase their impact on their client’s premises.
In this session, we cover how Veolia:
- Makes use of instant feedback
to improve client relationships
- Demonstrates their value to their clients
with HappyOrNot’s shared analytics dashboard
- Empowers their employees
by involving them in the CX process
- Experiments with questions and
Smiley Terminal placement
to measure different parts of their operations; from food quality to meeting room conditions