Meet HappyOrNot at AIR Convention Asia 2019 on May 1st – 3rd! You can find our CX experts at booth S22, where we will be showcasing how you can measure and improve your airport experience with real-time passenger satisfaction data insights. We will also be measuring the event visitor experience at the expo that gathers over 1500 visitors to Bangkok, Thailand.
At the AIR Convention Asia 2019 ‘s main panel, Commercial Aviation Forum, Ville Levaniemi, HappyOrNot’s co-founder and Exec. VP, will discuss at his presentation about “How is innovation through technology enhancing the airport customer experience?“
In the session, Levaniemi will showcase leading airports and how they are transforming their customer experience by collecting and using real-time data. Effective technology can help shape best in class service levels quickly and efficiently. By looking at various areas of the airport and sharing global benchmarking, Levaniemi will show where airports should be performing and discuss how airports can implement simple and effective tools to immediately understand their performance metrics.
AIR Convention Asia 2019 answers to the growing needs of Asia’s booming aviation industry. As Asia’s economy grows, so does the continent’s middle class and consumers’ purchasing power, raising the demand for air travel. But since air travel demand is rapidly growing, specific measures are required to deal with the capacity of passengers. At the expo, the focus is at the three major fields that directly influence the state of the market: Air Tech, Air Finance, and Customer Behavior.
Following passenger satisfaction is ever more crucial in the demanding environment of continuous growth and change. Measuring and following passenger experience in real-time at all customer touch points at the airport gives airport operators the opportunity to stay at the pulse of their success.
HappyOrNot is a Finnish company, founded in 2009 and a globally leading passenger experience analysis and management solution, used by leading operators in the aviation industry and ecosystem. HappyOrNot is the world’s leading real-time passenger feedback solution. Trusted by 250 airport leaders worldwide, such as London Heathrow Airport, AENA (Spanish Airports Authority), Dallas Fort Worth airports, United Airlines, and Autogrill, we collect and report over 10,000,000 passenger feedback responses every month for our airport clients.