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National Retail Federation (NRF) 2019

Official sponsor and exhibitor at NRF 2019 at the Jacob Javits Center, January 13-15, Booth 2731.

The National Retail Federation (NRF), the world’s largest retail trade association, is recognized as the industry’s leading organization. Among its members are discount and department stores, grocers, wholesalers, chain restaurants and Internet retailers. And as the New Year dawns, retail’s best and brightest will gather in New York City for NRF 2019: Retail’s Big Show.

A trusted CX improvement solution by 1,000 leading retailers worldwide, our innovative ‘Smiley’ feedback system is more than just the Smileys – our service delivers proven CX improvement results.

Retailers who use HappyOrNot decrease customer dissatisfaction by 19% in just 12 months–turning happier customers into bigger profits!

HappyOrNot Retail ROI
At the event, we will be showcasing our comprehensive CX data solutions specifically designed to enable retail companies to employ a real-time CX solution that improves their overall retail business:

  • Collect the maximum amount of customer feedback from all store locations
  • Continuously measure CX at all customer touchpoints
  • Analyze customer feedback data in real-time
  • Get instant actionable insights to develop your retail business


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HappyOrNot helps large retailers improve their customer experience through real-time customer feedback data. We serve over 3,000 clients in 134 countries and are approaching 1 billion recorded feedback responses.