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The Next Generation Patient Experience (NGPX) | 27-29.11.2018

November 27-29, 2018 |Rancho Bernardo Inn – San Diego, US

Patient expectations have evolved and today, they are no longer okay with being passive recipients of care. They are more engaged in their own treatment options, more likely to do their own research and increasingly expect to be able to interact with their healthcare providers in the same ways they do with commercial brands.

51% of consumers would change their healthcare provider for great customer service

Staying competitive has never been more critical. Next Generation Patient Experience (NGPX) brings together senior level PX executives from across the spectrum of care, all of whom are tasked with overseeing their organization’s patient experience strategy.

This year’s event will tackle top PX challenges including how to:

  • Meet the heightened expectations of today’s empowered patient
  • Shift to a patient and family-centered culture
  • Engage clinical and non-clinical staff in your PX strategy
  • Achieve a single view of the patient
  • Create patient and family advocates

HappyOrNot will not only be attending but exhibiting and we have instant feedback solutions that will help you overcome some of the challenges mentioned above.  With our Smiley Terminals feedback is collected instantly, continuously and anonymously at designated points of contact.  All it takes is a quick touch of a button by either the patient or employee!

Intelligent data analytics and reporting will help you pinpoint issues and guide you to take actions to increase patient and employee satisfaction; improve quality; improve patient outcomes; and ultimately, improve profitability.

We’d love to set up a meeting before the conference. Otherwise, we look forward to seeing you at our BOOTH #103; stop by to meet the team, see a demo and win a prize!  Come early to receive your Exclusive VIP Gift*, only available while supplies last.

If you haven’t done so already, register now!


*Supplies are limited; one VIP gift per person. Source: Accenture