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The Hotel Experience (HX) | 11.-12.11.2018

November 11-12, 2018 | New York, US

The average occupancy rate for the hotel industry in the U.S. is 65.9%.  With millions of hotel rooms available every night and the choice in the customer’s hands; the market looks for every nuance to stay competitive.  However, only hoteliers with a clear vision of customer (guests’) needs will survive and progress.

Today, customer experience is highly correlated with “loyalty” and Customer Loyalty is literally the key to any size hotel’s success.

Can you share instant guest satisfaction feedback with your staff?  Can you pinpoint service issues at the time they occur? Want real-time alerts to be able to right any wrongs?  Then look for HappyOrNot at BOOTH #2527 at The Hotel Experience (HX) Marketplace and Conference in New York.  Stop by to meet the team and glimpse a demo of how one of HappyOrNot guest satisfaction measurement tools along with analytics and real-time alerts can work to elevate the customer experience for your clientele.  

Why HappyOrNot attends The Hotel Experience (HX) Marketplace and Conference

Overall, the HX event caters to hotel owners, GMs, and hospitality property executives from casinos and resorts, independent and branded hotels, management and purchasing companies, military base lodging, and more. Whether you are interested in the newest trends and technology for the front-of-the-house, guest facing amenities, to the back-of-the-house nuts and bolts, this gathering contains it all.

HX: The Marketplace is designed to bring buyers and sellers together. The latest products and trends in guest experience will be showcased on the trade show floor in 3 designed theaters.

  • HX On-Stage Hotel
  • HX On-Stage F&B
  • HX On-Stage Tech

HX: The Conference is a 2-day, high impact conference that focuses on 3 core experience pillars.

  • Future Trends
  • Technology
  • Operational Excellence

Hotel guests will pay more for an excellent experience, the importance of instant feedback with actionable data is more essential than ever.

Whether you are looking to measure the sentiment at check-in, services and facility amenities, or the cleanliness of your restrooms, HappyOrNot has an instant feedback solution for you.

If you haven’t registered yet, follow this link to ensure your attendance.

We would love to meet you before the event.  To schedule a demo in advance of conference or while on-site, just let us know which day/time works best for you. See you there!