A Milestone in CX Analytics
HappyOrNot’s four colored Smiley buttons have now been pressed 1 billion (1,000,000,000) times, by customers all over the world, giving experience feedback to organizations. What does this mean in terms of customer experience in all industries? Keep scrolling to find out!
Lastly… How BIG is 1 Billion, Really?
To contextualize 1 billion customer voices: traditional receipt-based and online surveys usually have a response rate of less than 2% – meaning 50 billion people would need to be sent surveys to generate the same amount of feedback. Here’s a fun way we’ve demonstrated just how big 1 billion really is: