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Bang The Drum Podcast: How Did We Do?

Understanding what customers think and feel about their experiences is crucial for any business, big or small.

Acknowledging the pressure on SMEs to deliver excellent services, Tim Waterton, the Chief Revenue Officer (CRO) at HappyOrNot, appeared on “Bang the Drum” podcast to shed light on how businesses can leverage feedback solutions to gain valuable customer insights and exercise positive change. On the podcast, Tim introduces HappyOrNot to renowned host Emma Sheppard, and covers a range of topics, including: 

  • Why reviews aren’t a short-cut for feedback 
  • Using feedback to boost customer and staff satisfaction 
  • How AI can link customer demographics with data 
  • What to look for when measuring success 
  • Tim’s top three tips for investing in feedback

Sharing key advice from his extensive experience in the retail field, Tim emphasizes the advantages of gathering data and the significance of capturing feedback at the point of experience. To listen to the full episode, hit the Bang The Drum link below! 

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Also found via Azets / Spotify / Apple Podcast