Privacy policy

HappyOrNot Privacy Policy was last updated on December 15 2015

Scope of Privacy Policy

This Privacy Policy applies to the information that we obtain through your use of the “HappyOrNot Services” or when you otherwise interact with HappyOrNot Ltd. “HappyOrNot Services” include our:

  1. Websites
  2. SaaS Products

but does not include:

  • Third party products. Third party products or services are considered those that you choose to integrate with the HappyOrNot product or services via our HappyOrNot API. You are expected to review those policies of third party products and services to ensure sure you are willing to accept and comply with the ways in which they collect and use your information.

By registering for or using HappyOrNot Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses as described in this Privacy Policy.

Collection of information

Information you provide to us
HappyOrNot Account Information

We collect information about you and your company when you: register for the HappyOrNot service; modify your user profile; and make purchases through, use, access, or interact with, the HappyOrNot Services (including, but not limited to, when you download, view, or share content). Information we collect includes:

  • Contact and user information, such as name and email address
  • Billing information, such as credit card details and billing address
  • Profile information, such as a username, name and e-mail address
  • Preferences information, such as notification and marketing preferences

You may provide this information directly when You enter it in the HappyOrNot Services. You may also refuse to not enter the information asked, but please note that by limiting the information You provide us, we may be limited in providing our Services to You. In some cases, another user (such as a system administrator) may create an account on your behalf and may provide your information, including Personal Information (most commonly when your company requests that you use our products). We collect Information under the direction of our customers and often have no direct relationship with the individuals whose personal data we process. If you are an employee of one of our customers and would no longer like us to process your information, please contact your employer. If you are providing information (including Personal Information) about someone else, it is assumed that You have the authority to act on their behalf and to consent to the collection and use of their Personal Information as described in this Privacy Policy.

Other submissions

We collect other data that you submit to our Websites, or, as you participate in any interactive features of the HappyOrNot Services, participate in surveys, contests, promotions, activities or events, apply for a job, request customer support, communicate with us via third party social media sites, or otherwise communicate with us. For example, information regarding a problem you are experiencing with an HappyOrNot product could be submitted to our Support Services. Some of the Services offer features and functionality that allow posting information publicly, for example, in social media platforms. Any personal information You choose to submit in such forums may be read, collected, or used by others who visit these sites, and may be used to send You unsolicited messages. HappyOrNot is not responsible and shall not be held liable for the personal information You choose to submit to or through these channels or for any acts or omissions of other users who may access such information.

Information we collect from use of HappyOrNot Services

Information Collected Using Cookies

We collect certain information through the use of “cookies,” which are small text files that are saved by your browser when you access our Services. We may use both session cookies and persistent cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We may also use cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent cookies, session cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept cookies, you can change your browser options to stop automatically accepting cookies or to prompt you before accepting cookies. Please note, however, that if you don’t accept cookies, you may not be able to access all portions or features of the Services. Some third-party service providers that we engage (including third-party advertisers) may also place their own cookies on your browser. Note that this Privacy Policy covers only our use of cookies and does not include the use of cookies by such third parties.

Web Logs

We gather certain information and store it in log files when you interact with our Websites and SaaS Products. This information includes, but is not limited to, internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information.

How we use the information provided to us

General Uses: We use the Information we collect about You (including Personal Information to the extent applicable) for a variety of purposes, such as to:

  • Provide, operate, maintain, improve, and promote HappyOrNot Services;
  • Enable you to access and use HappyOrNot Services, including viewing and downloading the results within the company your user account belongs to;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Send transactional messages, including responding to your comments, questions, and requests; providing customer service and support; and sending you technical notices, updates, security alerts, and support and administrative messages;
  • Send promotional communications, such as providing you with information about services, features, surveys, newsletters, offers, promotions, contests, events and providing other news or information about us and our select partners. You have the ability to opt out of receiving any of these communications by using the “unsubscribe link” within the e-mail;
  • Monitor and analyze trends, usage, and activities in connection with HappyOrNot Services and for marketing or advertising purposes;
  • Investigate and prevent fraudulent transactions, unauthorized access to HappyOrNot Services, and other illegal activities;
  • Personalize HappyOrNot Services, including by providing content, features, or advertisements that match your interests and preferences;
  • Enable you to communicate, collaborate, and share Content with users you designate; and
  • For other purposes about which we obtain your consent.

Notwithstanding the foregoing, we will not use Personalli Identifiable Information (PII) appearing in our Analytics Logs or Web Logs for any other purpose. The use of Information collected through our HappyOrNot Services shall be limited to the purposes disclosed in this policy. Compiling aggregate analytic information: We make use of analytics information (including log and configuration data) to understand how our products are being configured and used, how they can be improved for the benefit of all of our users, and to develop new products and services. As such we generate Usage Data (as defined above) from the web logs and analytics logs described above, including the Content elements captured in such logs, as well as from the Content stored in the Websites and SaaS Products.

What Information Do We Share With Third Parties?

We will not share any Personal Information that we have collected from You except as described below:


HappyOrNot has a number of Authorized HappyOrNot Resellers and a subsidiary (collectively, “Affiliates”). We may share some or all of Your information with these Affiliates, when it is required to do so in order to provide the service to You, in which case we require our Affiliates to abide by the requirements within this Policy. If another company acquires our company or our assets, that company will possess the information collected by it and us and will assume the rights and obligations regarding Your information collected by us as described in this Policy.

Information Shared with third party service providers

HappyOrNot may share Your information with third party service providers to provide You with the Services that we offer You, to facilitate Your use of our Service, to process any financial transactions You make through our Site or Service, or to provide technical support. Except as set forth in this Policy, these third party service providers are required to not use Your information other than to provide the services requested by HappyOrNot. You expressly consent to the sharing of Your information with our contractors and other service providers for the sole purpose of providing services to You.

Non-identifying Information Shared with Third Parties

We may share aggregated information and non-identifying information with third parties for industry analysis and other similar purposes.

Information Disclosed in Connection with Business Transactions

Information that we collect from our users, including PII, is considered to be a business asset. Accordingly, should HappyOrNot declare bankruptcy, or be acquired as a result of a transaction such as a merger, acquisition or asset sale, your PII may be disclosed or transferred to the third-party acquirer in connection with the transaction.

Information Disclosed for Our Protection and the Protection of Others

It is our policy to protect you from having your privacy violated through abuse of the legal systems, whether by individuals, entities or government, and to contest claims that we believe to be invalid under applicable law. However, it is also our policy to cooperate with government and law enforcement officials and private parties. Accordingly, we reserve the right to disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary, to: (i) satisfy or comply with any applicable law, regulation or legal process or to respond to lawful requests, including subpoenas, warrants or court orders; (ii) protect our property, rights and safety, and the rights, property and safety of third parties or the public in general; and (iv) prevent or stop activity we consider to be illegal or unethical.

Information We Disclose With Your Consent or at Your Request

If you have expressly requested that we do so, we may share your PII with (i) third-party sites or platforms, such as social networking sites; and/or (ii) third-party application developers.

Third-Party Sites, Applications and Services

Our Services may contain links to other websites and services, and some of our Services may be accessed through third-party applications or services. Any information that you provide on or to a third-party website, application, or service (“Third-Party Services”) is provided directly to the owner or operator of such Third-Party Services and is subject to that party’s privacy policy. Even if such Third-Party Services are accessible through our Services, our Privacy Policy does not apply to such Third-Party Services and we shall not be held responsible for the content, privacy, or security practices and policies of such Third-Party Services. To protect your information, we recommend that you carefully review the privacy policies of other Third-Party Service that you access or use.

Modifying your information and preferences

You can access and modify the PII associated with your HappyOrNot Service account by accessing your user profile at the HappyOrNot Reporting Service website. If you want us to delete or disable your PII and your HappyOrNot account, please contact your internal administration. If you don’t know your administrator, you can contact HappyOrNot at  with your request. We’ll take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law. Also, if your account is associated as a billing account, we may keep your personal information until any pending financial transactions are closed. You may opt out of receiving promotional communications from HappyOrNot by using the unsubscribe link within each email, or emailing us at to have your contact information removed from our promotional email list or registration database. In case your account is administered by an Authorized HappyOrNot Reseller and you want to change the billing information, please contact your local HappyOrNot Reseller. In case you want to change billing details and are a direct customer of HappyOrNot or it’s subsdiaries, or, if you don’t know who your HappyOrNot Reseller is, please contact us at . Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that You began prior to requesting such change or deletion.

Security of your information

We take reasonable measures to protect the information that we collect from or about you (including your PII) from unauthorized access, use, or disclosure. Our Services have security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. When our Services are accessed using a supported browser, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that Data are safe, secure, and available only to You. HappyOrNot also implements a security method based on dynamic data and encoded session identifications, and hosts the Site in a server environment designed to be secure and that uses a firewall and other technology designed to prevent interference or access from outside intruders. HappyOrNot provides unique user names and passwords that must be entered each time a customer logs in to our Service. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Data. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable, and, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information provided during transmission through the Internet or while stored on our systems or otherwise in our care will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in Websites or SaaS Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information. HappyOrNot may use third party vendors to provide the necessary hardware, software, networking, storage, and related technology required to provide the Service. When You use certain HappyOrNot Services, Your Data are retained on our third-party data center’s servers.

Our policy towards children

HappyOrNot Services are not directed to individuals under 18. We do not knowingly collect Personal Information from children under 18. If we become aware that a child under 18 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact our Support Services.

Sensitive Information

Do not send us or disclose to us any sensitive information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Sites or via other means.

Changes to Privacy Policy

Any information that we collect is subject to the privacy policy in effect at the time such information is collected. We may, however, modify and revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of such changes by posting them on the Services (for example, on our website). You are also advised to consult this Privacy Policy regularly for any changes.

Contacting Us

Please contact us at  if you have any questions about our Privacy Policy.

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