Web Smileys™

Cover your online service

Measure the user experience of your online services with the perfect addition for collecting online customer feedback.

Place a Web Smiley panel on your webpage to capture user experiences.

  • Full compatibility
    Seamless functionality with the Smiley Terminal and Smiley Touch
  • Open feedback
    Get deeper insights into service performance
  • No IT support needed
    Placed on your webpage via a simple script, and updates are free and automatic.
HappyOrNot Web Smileys - Online feedback

Web Smileys

Web Smileys

Web Smileys - open feedback

Intelligent Reporting. Always Included.

Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues, uncover causes with ease, and make improvement actions that can be measured and verified.

Access your results 24/7 in our online dashboard, via mobile, and automated email reports.

Quick View offers an instant overview of your key performance results, summarized in simple, informative widgets.

It helps you focus on the most important information and save time getting it.

Analytics enables you to research long term trends and pinpoint exact times and places of service decline.

You get full control to analyze your past and current performance, and make more informed improvement decisions for the future.

Review your open feedback comments to more narrowly define exact performance issues that can be immediately fixed or improved upon.

HappyOrNot Reporting Service - Key Findings widget HappyOrNot Reporting Service - Overall Distribution widget
HappyOrNot Reporting Service - Hourly Distribution widget HappyOrNot Reportin Service - Open feedback

Included Features

Web & Email Reports

Role, Location, and time-based result summaries sent to your email.

Interaction Reports

1-page printable summary report for sharing your results internally and in location.

Social Sharing

Click-to-share summary image for sharing your results online.

HappyOrNot Web Smileys - On laptop
HappyOrNot Web Smileys - On mobile
HappyOrNot Web Smileys - Close up