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On-Demand Webinar

How the Pandemic Experience Can Help You Prepare for Retail's New Normal

Where does retail go from here?

In this session, GoodWill and Good 2 Go Stores discuss the future of retail post-pandemic.

With 200 stores combined across the US, these retailers will share insights into customer experience management in times of crisis, the pandemic’s impact on brick-and-mortar, and what retail’s new normal will look like on the basis of the real-time feedback data they capture with the help of HappyOrNot.

More specifically, our panelists cover:

  • How a real-time customer feedback solution
    improves staff motivation
  • The ways in which COVID-19 has changed
     customer behavior
  • How the pandemic will shape retail’s new normal
    and the role brick-and-mortars will play

Download the On-Demand recording now!

A HappyOrNot Webinar

Our speakers

Julie Deming, Director at Goodwill Charity

Julie Deming

Director, Merchandising and Customer Experience

Goodwill Industries
of Southeastern Wisconsin
Geoff Given, COO at Good2Go Stores

Geoff Given

COO and Vice President of Operations

Good 2 Go Stores
Profile Image of Irene Papantoniou

Irene Papantoniou

UK Country Marketing Manager & Global Channel Marketing Manager

HappyOrNot
Profile image of Bjorn Wigforss

Bjorn Wigfoss

Product Marketing Manager

HappyOrNot