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Outside Sales – SaaS, Americas

Outside Sales – SaaS, Americas

New York, NY, USA

HappyOrNot is the market leader in the experience management and CX market.
HappyOrNot is looking for highly motivated, high performance sales professionals who understand technology’s capability to optimize CX processes. The Outside Sales Representative is responsible for identifying, targeting and acquiring new business. The Outside Sales Representative will create outside sales strategies to achieve organizational objectives and financial goals, acquire and build relationships within the industry that will facilitate opportunities. The Outside Sales Representative will maintain a competitive awareness of marketplace and will increase value of client relationships while prospecting for new business to ensure the movement of prospects into the sales cycle.

Core Responsibilities:

  • Drive incremental revenue in new accounts
  • Close sales leads that are self sourced and generated by our Marketing Team
  • Maintain an active pipeline of forecasted opportunities to meet monthly, quarterly and annual quota objectives
  • Build executive level relationships as well as establishing meetings with a broad array of executives – proactively selling into multiple levels of an organization
  • Deliver presentations and technical demonstrations regarding HappyOrNot value proposition and product platform
  • Follow the established HappyOrNot sales process to provide timely and accurate forecasting and reporting of activity to Sales Management
  • Be able to independently market HappyOrNot solutions-based process to perspective clients and close successfully
  • Show leadership and enthusiastically participate in weekly contact and planned sales meetings
  • Increase client base by otherwise help in closing new accounts and/or providing support to other sales team members
  • Develop and implement necessary activities and procedures to achieve maximum sales and acquisition
  • Observe, analyze and report on market trends, client needs and competitor activity
  • Provide recommendations for improved channels of delivery and performance
  • Continued use of Salesforce tool to create metrics for deepening relationships, organizing business model to capitalize on market opportunities
  • Training and Development of current and prospective clients and transitioning clients to work with Customer Success team
  • Ability to translate knowledge of HappyOrNot client solutions and quickly build customer rapport and trust
  • Keep informed of industry information and directives, participate in regional and national meetings and initiatives
  • Other duties as assigned

Experience, Knowledge and Skills

  • Minimum of 2 – 3 years’ prior experience in selling B2B SaaS, Software or On-premise solutions
  • Experience carrying a personal annual target of at least 500k for New Logo Business
  • Track record of achieving/exceeding sales quota and market share goals
  • Proven success in selling to VP and/or ‘C’ level executives
  • Able to identify, cultivate and close deals in new areas
  • Outstanding communication, presentation and negotiation skills (verbal and written)
  • Team Player with excellent organizational and time management skills
  • Self-driven, motivated and results oriented
  • Have strong interpersonal and organizational skills along with a professional presence
  • Strong ability to work with various types of software, including MS Office products, PowerPoint

Education and Qualifications:

  • Bachelor’s degree or equivalent industry experience
  • 3+ years professional selling experience
  • SaaS experience preferred
  • Attend development training seminars and workshops as needed to maintain current knowledge of best practices


About HappyOrNot Americas Inc.:

Founded and headquartered in Finland, HappyOrNot is the pioneer of the Smiley® Terminals used by the world’s leading brands to capture and measure Customer and Employee experience. You’ve likely seen us at IKEA, McDonalds, Levi Stadium, Heathrow Airport or one of our 4,000 other customers around the globe. As a global “start up”, nearly ten years old, we are experiencing massive growth and seeking to super charge our team.