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Channel Manager, Americas (Territory Canada)

Channel Manager, Americas (Territory Canada)

Seattle, WA

Position Summary:

Channel Manager is responsible for creating a partner strategy, portfolio and program that supports HappyOrNot growth and planning needed support for partner resellers. Channel Manager has the best understanding of our Partners’ performance, activities, skills and value for HappyOrNot. Channel Manager is responsible for developing sales and marketing strategies globally and in different countries together with Sales Directors and Marketing. Channel Manager is the key player in ensuring the partner booking targets will be achieved. The role also develops HappyOrNot processes related to cooperation with Partners. Channel Manager is consultant, coach, analyst and a strategic partner for Sales Management and Marketing.

Core Responsibilities:

  • Contribute and participate in reseller strategy, portfolio and program planning
  • Analyze Partner performance Indicators and share the findings
  • Participate on country level reseller strategy and activity planning
  • Participate establishing Key Performance Indicators for partners
  • Develop and manage internal, reseller related criteria and processes -e.g. new reseller selection and onboarding, termination of partners
  • Contribute to the reseller training and communication planning by sharing understanding and information on the current needs
  • Lead reseller channel, tools and services development from Business owner perspective
  • Partner closely with other HappyOrNot cross-functional team members
  • Partner strategy, portfolio and program supports and enables HappyOrNot to achieve its booking targets through partners
  • Booking sales through partners
  • Business with partners is lucrative
  • Other duties as assigned

Experience, Knowledge and Skills

  • Minimum of 2 – 3 years’ prior experience in selling B2B SaaS, Software or On-premise solutions
  • Experience carrying a personal annual target of at least 500k for New Logo Business
  • Track record of achieving/exceeding sales quota and market share goals
  • Proven success in selling to VP and/or ‘C’ level executives
  • Able to identify, cultivate and close deals in new areas
  • Outstanding communication, presentation and negotiation skills (verbal and written)
  • Team Player with excellent organizational and time management skills
  • Self-driven, motivated and results oriented
  • Have strong interpersonal and organizational skills along with a professional presence
  • Strong ability to work with various types of software, including MS Office products, PowerPoint

Education and Qualifications:

  • Bachelor’s degree or equivalent industry experience
  • 3+ years professional selling experience
  • SaaS experience preferred
  • Attend development training seminars and workshops as needed to maintain current knowledge of best practices

What we offer

Our work environment is open, energetic, multicultural, flexible, and positive. We have a significant international client base and a large reseller network all over the world. Joining our happy team means becoming part of the company behind the globally recognized 4 Smileys whose mission is to make people happier – one Smiley at a time.

When applying, make sure to include your Resume and fully answer our questionnaire. Please include your salary requirements. The positions will be filled as soon as suitable candidates are found.


About HappyOrNot Americas Inc.:

HappyOrNot Ltd. is a Finnish based company with US operations that are headquartered in West Palm Beach, Florida. Happy or Not provides the Award-Winning service HappyOrNot® which enables our Clients to improve their Customer Service and Employee Performance. We are the global leader in instant customer satisfaction and Employee Engagement reporting. Our Service is already running in over 100 countries. For more info, please visit