Offering the Best Foodservices for Students
Over 4 million student feedbacks have been collected to date, and the continuous satisfaction data insight is helping Chartwells to ensure that they offer students the best foodservices possible to feed their hungry minds.
The Smileys have helped Chartwells to:
Improving Catering Services in Universities and Colleges
Chartwells Higher Education Dining Services is a leader in the higher education contract foodservice market, partnering with over 290 colleges and universities of all sizes across the United States.
Since 2016, Chartwells Higher Education has been using the HappyOrNot service to access and analyze immediate, continuous feedback on the students’ satisfaction with the dining experience. Today, nearly 100 campuses across the US are using the Smileys to improve the catering services for students.
Measuring Student Satisfaction With the Dining Experience
Chartwells measures the overall dining experience of the catering services in the campus cafeterias in order to understand how students feel about the meal quality and food service throughout each day.
The hourly satisfaction trending data shows Chartwells professionals exactly when and where students’ feedback may not be as positive during certain times, so that they can analyze the daily data collected and make adjustments to improve the situation. Because the feedback is continuous, they then immediately revisit the data to determine if the changes made were successful.
As the recognized leader in the higher education contract foodservice market, and an operating sector of Compass Group North America, Chartwells Higher Education Dining Services partners with over 290 colleges and universities of all sizes across the United States.
Chartwells is proud to help its clients by managing foodservice operations more efficiently and profitably while growing sustainably to help colleges and universities retain and recruit students.